Senior Financial Services Consultant, Ipoh Garden Branch MY (SLM)

CIMB; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A banking institution in Malaysia is seeking a professional to promote and sell Bancassurance products. The role involves providing financial advice based on customer needs and ensuring customer satisfaction through excellent service. Candidates should be fresh graduates with a minimum diploma or degree, and possess good networking and communication skills. Proficiency in English and Bahasa Malaysia is required; Mandarin is preferred but optional. This position offers opportunities for growth within a dynamic environment.

Qualifications

• Fresh graduate encouraged to apply.
• Minimum diploma/degree in any field required.
• Minimum STPM/SPM with credits in Bahasa Malaysia, English or Mandarin, and Mathematics.

Responsibilities

• Promote and sell Bancassurance products to mass affluent customers.
• Provide professional advice based on customer needs.
• Ensure customer satisfaction and provide excellent after-sales services.
• Plan and implement sales activities related to Bancassurance products.
• Achieve individual sales targets and contribute to the branch target.

Skills

Good networking skills

Customer focus

Confident

Proactive

Result oriented

Excellent communication skills

Proficient in English

Proficient in Bahasa Malaysia

Good business etiquette

Computer literate

Education

Degree in any discipline

Tools

Microsoft Office

Job description

Job Title SFSC

Grade U7

Location Branch

Reports to Regional Director

Subordinates N/A

Job Purpose

• To promote and professionally sell a wide range of Bancassurance products to the Bank’s mass and mass affluent customers.
• To provide professional advice and on appropriate financial products based on customer needs.
• To ensure customer satisfaction and provide excellent after sales services.
• To work closely with Preferred Relationship Managers and Commercial Banking Relationship Managers for referral on potential affluent customers.
• To plan and implement sales activities related to Bancassurance products.
• To act promptly on all leads and follow up activities.
• To achieve individual sales target and contribute towards the achievement of the region target.

Key Product

Bancassurance

Key Responsibility

Sales Planning

• To promote and professionally sell a wide range of Bancassurance life insurance products to the Bank’s existing and potential customers.
• To provide professional advice and on appropriate financial products based on customer need.
• To ensure customer satisfaction and provide excellent after sales service.
• To plan and implement sales activities related to Bancassurance products.
• To act promptly on all leads and follow-up activities.
• To acquire good knowledge of Bancassurance products in the market.
• To achieve individual sales target and contribute towards the achievement of the branch target.
• Manage sales pipeline by participating in sales management routines.
• Keeping abreast with accurate and updated information on products, services etc.
• Participate in CPD activities to increase knowledge and skills.
• Update branch managers on status of activities and any issues when necessary.

Sales Execution

• To actively market and sell Sunlife products to all customers.
• Actively involve in cross-product sales activities to ensure optimal customer reach, product exposure and effective operations that optimize delivery to customer.
• Ensuring successfullness of all relevant sales campaign.

Customer Relations

• Handles customer inquiries diligently, resolves or escalates the necessary to the relevant parties.
• Refer customer to the relevant officers sales person for other products and services.
• Resolve customer complaints and escalates to the respective parties where necessary.
• Develop and build long term business relationship with customers.

Compliance

• To ensure the completeness and accurateness of customer's documents and information for sales execution and submission.
• To perform housekeeping on business documentation efficiently. Avoid exposure and exercise caution on all confidential information.
• To submit the necessary to the relevant parties and follow-up on a timely manner.
• To strictly comply to the CIMB Bank's policies and procedures, including credit control procedures, audit compliance, BNM Guidelines etc.
• To comply with sales code of ethics and governance.
• To respond to compliance enquiries both from vertical and horizontals as well as audit etc.

People Management

• To promote and encourage teamwork by: Providing assistance to colleagues, branch lead generators, supervisors etc.
• Sharing knowledge and new ideas to the team.
• Maintaining conducive and professional working relationship with team and customers.
• To project a professional business image at all times through high standards of housekeeping and personal grooming.

Qualification

• Fresh graduate
• Minimum a diploma / degree in any field.
• Minimum STPM / SPM (must obtain credit either in Bahasa Malaysia, English or Mandarin and Mathematics).

Education

Degree in any discipline

Skill

• Good networking skills, customer focus, confident, proactive, and result oriented.
• Excellent communication skills, proficient in English and Bahasa Malaysia. Mandarin is preferable but optional.
• Good business etiquette and image.
• Computer literate (e.g., basic Microsoft Office).