Senior Executive, Policy Servicing (Projects & UAT)

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking a Senior Executive, Policy Servicing (Projects & UAT) in Kuala Lumpur. You will manage servicing requests, support data-driven decisions, and assist in meetings and requirements for projects and UAT deliverables.

Ideal candidates have 3–5 years in Insurance, strong Excel skills, and the ability to deliver high-quality work under pressure while ensuring compliance with regulatory standards.

Qualifications

• Education: Degree or Diploma with relevant experience.
• Experience: 3–5 years in the Insurance Industry.

Responsibilities

• Process and handle Servicing Request from customers for Takaful/Life.
• Present data to support decisions for solutions.
• Assist supervisor in product meetings and in preparing requirements.
• Perform system enhancements and prepare documents for UAT sign-off.
• Monitor results and propose automation/improvement proposals.
• Ensure compliance with Takaful Act 1984 and related guidelines.
• Provide day-to-day problem solving support.

Skills

Good communication

Analytical

Excel/Big Data

High quality under pressure

Processing knowledge

Product knowledge

Education

Degree or Diploma with relevant experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Insurance systems

Job description

Senior Executive, Policy Servicing (Projects & UAT)

Responsible for processing and updating project activities, ensuring prompt execution within established benchmarks and deadlines. Capable of proposing data-driven solutions that align with the Company's strategies.

Key Tasks

• Perform the process initiate by the company and Servicing Request from customer for Takaful/Life


• Able to present data to support decisions for solutions


• Assist superior in participating product meeting


• Assist superior in prepare system/business requirement


• Perform system enhancements and prepare relevant document for sign off prior, during and after UAT.


• Assist superior to monitor the result


• To review process and propose for automation/improvement.


• To perform all activities achieved the reasonable quality, performance and within the agreed timeline given


• Prepare and review of any relevant document e.g: WI, regulatory guides, policy contract.


• Support team member on day to day problem solving


• Assist in any ad-hoc assignment/projects from Management when required.


• To ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.

Skills and Knowledge

• Good communication skill –verbal and written


• Analytical skill


• Good in Excel/Big Data


• Ability to produce high quality work under pressure and right attitude for work


• Sound processing knowledge


• Sound product knowledge

Technical Skills

Essential: PC literate and excellent in communication skills.

Desirable: Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill. Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.

Qualifications

• Education : Degree or Diploma with relevant experience


• Experience: Minimum 3 to 5 years working experience in Insurance Industry

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We're proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Lets continue to grow together!

Company Background

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group (\"Zurich\") is one of the world's leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group (\"Zurich\") is one of the world's leading insurance groups, and one of the few to operate on a truly global basis.

Perks and benefits

• Miscellaneous allowance


• Monthly Incentive


• Free Oversea Convention

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