Senior Executive, Operations Support (Digital Transformation)

Hong Leong MSIG Takaful Berhad; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Hong Leong MSIG Takaful Berhad is seeking a Senior Executive, Operations Support (Digital Transformation) in Kuala Lumpur to coordinate UAT for new products and digital initiatives. You will prepare test scenarios, coordinate testing activities, track defects, and ensure documentation and sign-off before deployment.

The role requires a Bachelor’s degree and 3–5 years in Takaful/Insurance operations, with familiarity in Jira and MS Office, plus strong communication and analytical skills.

Qualifications

• Bachelor's degree in a related field is required.
• 3–5 years of experience in Takaful/Insurance operations or UAT.
• Experience with new product implementations and digital projects is a plus.
• Good understanding of insurance operations and regulatory requirements.

Responsibilities

• Support UAT activities from planning through deployment.
• Review UAT requests; align with users, BA, PD, ISD teams.
• Prepare test plans, scenarios, cases, and data.
• Execute or coordinate UAT activities with business users.
• Track testing progress, defects, and issues.
• Ensure results and evidence are documented and signed-off.

Skills

UAT coordination

Jira

Excel

Communication

Analytical thinking

Documentation

Stakeholder management

Independent work

Education

Bachelor's degree in Business/Insurance/IT

Tools

Jira

MS Office

Job description

Senior Executive, Operations Support (Digital Transformation)

To support and coordinate User Acceptance Testing (UAT) activities for new products, system enhancements, and digital initiatives. The role is responsible for preparing test scenarios, coordinating testing activities, tracking issues, and ensuring testing is completed and documented before deployment.

Functional (job responsibilities)

upport UAT activities from planning through deployment.

Review UAT requests and understand business requirements with users, BA, PD, and ISD teams.

Prepare test plans, test scenarios, test cases, and test data.

Execute or coordinate UAT activities with business users.

Track testing progress, defects, and issues.

Follow up with relevant teams on issue resolution and retesting activities.

Ensure testing results and supporting evidence are properly documented.

Obtain user sign-off and approval before deployment.

Support deployment and post-implementation validation activities.

Maintain testing records, approvals, and project documentation.

Identify and suggest improvements to testing processes and practices.

Education/Qualification

Bachelor's Degree in Business, Insurance, Finance, Information Technology, Computer Science, or related field.

Experience/Requirements

Minimum 3-5 years of experience in Takaful/Insurance operations, UAT, system support, or related roles.

Experience in new product implementation, system enhancement, or digital projects is an advantage.

Knowledge

Good understanding of:

Takaful/Insurance Operations.

Business processes and workflows.

Regulatory and compliance requirements.

UAT preparation, execution, and sign-off processes.

IT Skills

Familiarity with Jira or similar testing tools.

Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Good communication and coordination skills.

Strong analytical and problem-solving skills.

Good documentation and reporting skills.

Able to work independently and manage multiple tasks.

Good teamwork and stakeholder management skills.

Experience in audit documentation and compliance is an added advantage.

A key component of Hong Leong Financial Group (HLFG) Malaysia’s Islamic financial service

Offers a range of innovative and comprehensive family takaful solutions and services for the retail and corporate sectors, driven by strong Shariah principles.

Proud winner of the following

Malaysia Excellence Business Awards (MEBA) 2019 for Excellence in Takaful Services

The BrandLaureate World Halal BestBrands Award 2018 for BestBrands in Takaful Solutions

The Kuala Lumpur Islamic Finance Forum (KLIFF) 2016 for Most Outstanding Takaful Product (i-Care Hasanah).

A member of the Hong Leong Group, one of Southeast Asia’s largest conglomerates