Senior Executive/ Executive, Corporate Sales

Caring Pharmacy Retail Management Sdn Bhd; Klang City; On-site; MYR 60,000 - 96,000; Full time

Benefits offered by this job

Health Insurance

Awards Programme

Bonus

Study L

Job summary

CARiNG Pharmacy is seeking an Account Management & Relationship Support professional in Malaysia to serve as the day-to-day contact for corporate accounts, including insurers, TPAs, hospital partners, and corporate clients. You will build strong relationships with client teams and tailor services to their needs.

In this role you will drive business development across corporate segments, prepare quotations and proposals, coordinate SOAs with finance, and ensure timely service delivery through

Qualifications

• Bachelor’s degree in Business, Marketing, Pharmacy, Healthcare Management, or related field.
• 1–3 years of experience in corporate sales, account management, operations, or billing-related roles.
• Exposure to healthcare, insurance, pharmaceutical, or retail industries is an advantage.

Responsibilities

• Serve as a day-to-day contact for assigned corporate accounts, including insurers, TPAs, hospital partners, and corporate clients.
• Build and maintain positive working relationships with client operational teams.
• Understand client service requirements and support the delivery of tailored solutions.
• Manage routine client communications, follow-ups, and service coordination.
• Support client expectation management and issue resolution to ensure satisfaction.
• Build and manage a portfolio of sales opportunities across assigned corporate segments and accounts.
• Coordinate Statement of Account (SOA) preparation and distribution in collaboration with the finance team.
• Review SOAs for completeness and accuracy before issuance to corporate clients.
• Track SOA status, including submission, acknowledgement, and payment timelines.
• Follow up with clients on outstanding SOAs and support collections-related communications.
• Assist in reconciling discrepancies, billing queries, and claim-related issues by liaising with finance, operations, and clients.
• Maintain proper documentation and records related to billing, claims, and SOA resolutions.
• Coordinate with internal teams (operations, finance, pharmacy, digital health) to ensure timely service delivery.
• Track service execution and follow up on open operational items.
• Escalate service or billing issues to Corporate Sales Managers when necessary.
• Support monitoring of account performance, including utilization, sales performance, and basic SLA metrics.
• Support planning and execution of corporate events, wellness programs, vaccination drives, and engagement activities.
• Coordinate logistics, schedules, and on-site execution with internal and client teams.
• Assist with post-event reporting, feedback collection, and follow-ups.
• Gather client feedback related to services, pricing, billing, and operational experience.
• Share insights with internal teams to support service improvements and process optimisation.
• Work closely with Corporate Sales Managers and cross-functional teams to meet client commitments.
• Support proposal development, presentations, and tender submissions.
• Contribute to internal process improvements, documentation, and reporting.

Job description

Account Management & Relationship Support

Serve as a day-to-day contact for assigned corporate accounts, including insurers, TPAs, hospital partners, and corporate clients.

Build and maintain positive working relationships with client operational teams.

Understand client service requirements and support the delivery of tailored solutions.

Manage routine client communications, follow-ups, and service coordination.

Support client expectation management and issue resolution to ensure satisfaction.

Business Development & Sales Execution

Build and manage a portfolio of sales opportunities across assigned corporate segments and accounts.

Understand client needs and translate them into relevant pharmacy, wellness, vaccination or digital health solutions

Prepare quotations, proposals, presentations and commercial documentation; drive timely follow-up through each stage of the opportunity.

Identify cross-sell and upsell opportunities; support contract renewals, extensions, and onboarding of new corporate clients.

Participate in client meetings, presentations, and follow-ups as required.

Coordinate Statement of Account (SOA) preparation and distribution in collaboration with the finance team.

Review SOAs for completeness and accuracy before issuance to corporate clients.

Track SOA status, including submission, acknowledgement, and payment timelines.

Follow up with clients on outstanding SOAs and support collections-related communications.

Assist in reconciling discrepancies, billing queries, and claim-related issues by liaising with finance, operations, and clients.

Maintain proper documentation and records related to billing, claims, and SOA resolutions.

Operational Coordination & Service Delivery

Coordinate with internal teams (operations, finance, pharmacy, digital health) to ensure timely service delivery.

Track service execution and follow up on open operational items.

Escalate service or billing issues to Corporate Sales Managers when necessary.

Support monitoring of account performance, including utilization, sales performance, and basic SLA metrics.

Corporate Events & Client Engagement

Support planning and execution of corporate events, wellness programs, vaccination drives, and engagement activities.

Coordinate logistics, schedules, and on-site execution with internal and client teams.

Assist with post-event reporting, feedback collection, and follow-ups.

Market & Client Insights

Gather client feedback related to services, pricing, billing, and operational experience.

Share insights with internal teams to support service improvements and process optimisation.

Work closely with Corporate Sales Managers and cross-functional teams to meet client commitments.

Support proposal development, presentations, and tender submissions.

Contribute to internal process improvements, documentation, and reporting.

Skills and Qualifications

Bachelor’s degree in Business, Marketing, Pharmacy, Healthcare Management,

or related field.

1–3 years of experience in corporate sales, account management, operations,

or billing-related roles.

Exposure to healthcare, insurance, pharmaceutical, or retail industries is an

advantage.

Core Skills

• Client Relationship Management – Strong follow-up and coordination skills.
• Billing & SOA Knowledge – Basic understanding of invoicing, SOA processes, and payment follow-ups.
• Communication Skills – Professional verbal and written communication with clients and internal teams.
• Attention to Detail – Accuracy in billing, documentation, and reporting.
• Time & Task Management – Ability to manage multiple accounts and deadlines.
• Problem-Solving Skills – Able to identify issues and coordinate resolutions efficiently.

CARiNG Pharmacy was established in 1994 by 5 pharmacists, who were course-mates in the School of Pharmacy, Universiti Sains Malaysia (USM).

The first CARiNG Outlet opened in Taman Muda, Cheras. At that time, the awareness of community pharmacy services was still low. The founders took these important steps to instill the value of pharmacists in the healthcare profession by:

Providing 12 hours a day, 7 days a week full time pharmacist service.

Providing easily accessible pharmacist counseling service, free blood pressure checks and other health checks at a minimum fee.

Designing the store with a modern, open concept to maximise interaction with customers and merchandise. With this successful concept, CARiNG Pharmacy is growing fast within the Peninsular Malaysia.

CARiNG Pharmacy was established in 1994 by 5 pharmacists, who were course-mates in the School of Pharmacy, Universiti Sains Malaysia (USM).

The first CARiNG Outlet opened in Taman Muda, Cheras. At that time, the awareness of community pharmacy services was still low. The founders took these important steps to instill the value of pharmacists in the healthcare profession by:

Providing 12 hours a day, 7 days a week full time pharmacist service.

Providing easily accessible pharmacist counseling service, free blood pressure checks and other health checks at a minimum fee.

Designing the store with a modern, open concept to maximise interaction with customers and merchandise. With this successful concept, CARiNG Pharmacy is growing fast within the Peninsular Malaysia.

Perks and Benefits

• Health Insurance
• Awards Programme
• Bonus
• Study L