Senior Executive, Commercial

Raya Airways Sdn Bhd; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Raya Airways Sdn Bhd, a leading cargo airline in Asia, seeks a Senior Executive, Commercial to maximize cargo revenue and drive growth. You will build key client relationships, uncover market opportunities, and coordinate cargo sales with internal teams and external partners.

You will provide high-touch commercial support, monitor performance, and develop pricing strategies based on market conditions to support sustained business expansion.

Qualifications

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Aviation, Business Administration, or a related discipline.
• Minimum of 3 to 5 years of relevant commercial experience in air cargo, freight forwarding, or logistics operations.
• Proven track record in managing client relationships, executing commercial strategy, monitoring load factors, and issuing accurate pricing/quotations.
• Strong analytical skills with experience in market research, competitor analysis, and generating commercial performance reports.

Responsibilities

• Develop and maintain strong relationships with freight forwarders, shippers, GSSAs, and strategic partners.
• Manage assigned customer accounts, conduct regular customer visits and business reviews, and ensure high customer satisfaction.
• Monitor customer performance, recommend corrective actions where necessary, and resolve commercial issues and customer complaints promptly.
• Strategy Identify and pursue new business opportunities to increase cargo revenue and market share.
• Prepare sales proposals, quotations, rate information, and commercial agreements in accordance with commercial guidelines to support sales and revenue generation.
• Monitor booking trends, load factors, and shipment performance to recommend pricing strategies based on market conditions and customer requirements.
• Coordinate trucking arrangements and shipment transfers, liaising with appointed agents and trucking teams to ensure smooth and efficient cargo transportation.
• Follow up on operational disruptions, shipment delays, offloaded cargo, and shipment discrepancies, coordinating with relevant departments to ensure timely resolution and service recovery.
• Conduct market and competitor analysis to identify emerging cargo opportunities, prepare commercial performance reports and sales forecasts, and provide insights to support strategic business growth.
• Compile and maintain trucking revenue and movement reports, providing accurate information to support operational monitoring and commercial analysis.

Skills

Relationship management

Account management

Business development

Pricing strategy

Logistics coordination

Market research

Analytical skills

Education

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Aviation, Business Administration

Job description

We are seeking a Senior Executive, Commercial to maximize cargo revenue and drive sustainable business growth. In this role, you will build key client relationships, uncover new market opportunities, coordinate scheduled and charter cargo sales, and deliver high-touch commercial support to both internal teams and external partners.

Key Responsibilities:

Relationship & Account Management

Develop and maintain strong relationships with freight forwarders, shippers, GSSAs, and strategic partners.

Manage assigned customer accounts, conduct regular customer visits and business reviews, and ensure high customer satisfaction.

Monitor customer performance, recommend corrective actions where necessary, and resolve commercial issues and customer complaints promptly.

Business Development & Pricing

Strategy Identify and pursue new business opportunities to increase cargo revenue and market share.

Prepare sales proposals, quotations, rate information, and commercial agreements in accordance with commercial guidelines to support sales and revenue generation.

Monitor booking trends, load factors, and shipment performance to recommend pricing strategies based on market conditions and customer requirements.

Logistics & Operational Coordination

Coordinate trucking arrangements and shipment transfers, liaising with appointed agents and trucking teams to ensure smooth and efficient cargo transportation.

Follow up on operational disruptions, shipment delays, offloaded cargo, and shipment discrepancies, coordinating with relevant departments to ensure timely resolution and service recovery.

Conduct market and competitor analysis to identify emerging cargo opportunities, prepare commercial performance reports and sales forecasts, and provide insights to support strategic business growth.

Compile and maintain trucking revenue and movement reports, providing accurate information to support operational monitoring and commercial analysis.

Requirements:

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Aviation, Business Administration, or a related discipline.

Minimum of 3 to 5 years of relevant commercial experience in air cargo, freight forwarding, or logistics operations.

Proven track record in managing client relationships, executing commercial strategy, monitoring load factors, and issuing accurate pricing/quotations.

Strong analytical skills with experience in market research, competitor analysis, and generating commercial performance reports.

We are a globally renowned cargo airline in Asia with products and services ranging from Scheduled Flights, Charters, Warehousing, Truck Flights, Ground Handling to Engineering such as Maintenance, Repair and Overhaul services.

We are a globally renowned cargo airline in Asia with products and services ranging from Scheduled Flights, Charters, Warehousing, Truck Flights, Ground Handling to Engineering such as Maintenance, Repair and Overhaul services.