Senior Enterprise Data & CRM Architect
HELP University
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Job summary
HELP University in Kuala Lumpur is seeking a hybrid professional who bridges business and systems analysis, CRM architecture, and advanced data analytics. You will translate institutional needs into automated workflows, manage core enterprise architectures, and turn raw data into strategic insights for university leadership.
Responsibilities include requirements gathering, lifecycle management of CRM platforms, data pipelines, KPI dashboards, and prescriptive analytics to guide planning and
Qualifications
- Degree in a closely related analytical field.
- 3+ years in business/systems analysis and enterprise CRM architecture.
- Experience with SDLC and requirement elicitation.
Responsibilities
- Lead requirements gathering with multiple departments to translate needs into technical specs.
- Define functional specs, user stories and acceptance criteria for enhancements.
- Manage CRM/EMS/LMS lifecycles, access, and permissions.
- Design workflow automations and API integrations between systems.
- DX: Troubleshoot complex CRM platform issues and data sync problems.
- Develop data models and pipelines with data engineering teams.
- Build KPI dashboards in Power BI/Tableau for leadership.
- Apply analytics to forecast enrollment and revenue streams.
- Govern data quality, cataloging, and regulatory compliance.
- Support UAT and change management with training materials.
Skills
Education
Tools
Job description
HELP University in Kuala Lumpur is seeking a hybrid professional who bridges business and systems analysis, CRM architecture, and advanced data analytics. You will translate institutional needs into automated workflows, manage core enterprise architectures, and turn raw data into strategic insights for university leadership.
Responsibilities include requirements gathering, lifecycle management of CRM platforms, data pipelines, KPI dashboards, and prescriptive analytics to guide planning and
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