Senior Engineer/Engineer IT System (Shift rotation)

micron; George Town; Sur place; MYR 67 000 - 112 000; Plein temps

Résumé du poste

Micron Technology, Inc. seeks an L2 IT Support engineer to provide server and DB operations support in Windows and Unix environments. You will ensure 24/7 coverage, meet SLAs, and drive incident resolution with high quality.

You will monitor performance, prepare reports and dashboards, participate in disaster recovery drills, and collaborate with Level 3 SMEs to improve security, availability, and reliability of Micron’s core computing resources.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.

Responsabilités

• Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.

Connaissances

L2 support

Incident management

SLA management

Performance monitoring

Scripting (PowerShell, Python)

Windows Server

RHEL/Linux

SQL/Oracle

Communication skills

Day/Night shift

Formation

Bachelor’s or Master’s degree in CS/EE/IS

Outils

VMware

Nutanix

OpenShift

Citrix

Cisco UCS

HPE ProLiant

Description du poste

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

• ProvideL2supportin incident,request, changeandproblemmanagementrelated to server and DB operations in Windows and Unixoperating systems.
• Provide L2 support covering 24/7 and participate in Major incidents.
• EnsureSLA for incidents and service requests are met with high quality of work.
• Ensure KPIs,such asbreach case target, MTTR and escalation target is met.
• Install and upgrade firmware for hardware and operating systems, apply patches andimplement changes when required.
• Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems.
• Monitor server performance proactivelyand perform analysis of cases to prevent recurring issues.
• Review and enhance server monitoring when required.
• Develop processes and operation procedures related to server operations.
• Create and manage reports, visualizations, and dashboards related to windows/unix operations.
• Perform capacity planning and participate in DisasterRecovery drill.
• Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources.

Requirement:

• Bachelor’sor Master’sdegree Computer Science, Electrical & Electronics/Computer/SoftwareEngineering, Information Systems or relatedfields.
• Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualizationtechnologies
• Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift andCitrix
• Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage
• Knowledge in programmingand scriptinglanguages such as Java,PowerShelland Pythonis preferred
• Leveraging Ai for daily work is added value as well
• Effective oral and writtencommunicationskills
• Flexible to work on day and night shift.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.