Senior Dynamics 365 CRM Developer

AIA Digital+ Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ Malaysia is seeking a Microsoft Dynamics 365 CRM Developer to design, develop, and support CRM solutions for servicing and marketing. You will build plugins, workflows, and integrations using C#, and configure modules like Customer Service and Customer Insights.

Collaborate with Singapore CRM team and stakeholders to deliver scalable, compliant solutions. Candidates should have 4–6 years of hands-on Dynamics 365 CRM experience, strong C# development skills, and knowledge of Power

Qualifications

• 4-6 years of hands-on Microsoft Dynamics 365 CRM development.
• Strong C# plugin development and custom business logic implementation.
• Experience with Power Automate, SSRS reporting, and Power BI.
• Full SDLC exposure, including requirements analysis, design, development, testing, deployment, and production support.
• Experience working in integrated enterprise environments with multiple upstream and downstream systems.
• Strong problem-solving skills and ability to handle incidents, defects, and enhancement requests independently.
• Good verbal and written communication skills, with the ability to work effectively in a distributed team model.

Responsibilities

• Design, develop, enhance, and support Dynamics 365 CRM.
• Build and maintain custom plugins, workflows, integrations, and application logic using C#.
• Configure and enhance Dynamics 365 modules including Customer Service, Customer Insights and Customer Voice.
• Collaborate with business and technology stakeholders to translate requirements into scalable solutions.
• Support data integrations between source systems and Dataverse.
• Collaborate with teams supporting PostgreSQL, Azure Data Factory, SSIS, Databricks and AKS-based services.
• Troubleshoot production issues, perform root cause analysis, and implement sustainable fixes.
• Contribute to development, code reviews, release activities, and technical documentation across CRM solutions.

Skills

C# plugin development

Dynamics 365 CRM development

Power Automate

SSRS reporting

Power BI

Tools

Dataverse

Azure Data Factory

SSIS

Databricks

AKS-based services

PostgreSQL

GitHub

Job description

AIA Digital+ Malaysia is seeking a Microsoft Dynamics 365 CRM Developer to design, develop, and support CRM solutions for servicing and marketing. You will build plugins, workflows, and integrations using C#, and configure modules like Customer Service and Customer Insights.

Collaborate with Singapore CRM team and stakeholders to deliver scalable, compliant solutions. Candidates should have 4–6 years of hands-on Dynamics 365 CRM experience, strong C# development skills, and knowledge of Power