Senior Data Operations Analyst (Mandarin Speaker)

NielsenIQ; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a Senior Data Operations Analyst (Mandarin Speaker) to manage data extraction, validation, and delivery for the assigned country in a fast-paced, multi-cultural environment. The role emphasizes high data quality, timely delivery, and adherence to SLAs.

You will collaborate with operations and enablement teams to execute complex daily workloads, handle data inquiries, and drive continuous improvements in data processes while supporting country-specific projects and training

Qualifications

• Strong analytical abilities with attention to data quality and accuracy.
• Ability to identify root causes and provide data-driven recommendations.
• Proactive attitude in resolving data inquiries and coordinating with local teams.
• Comfort working in a multicultural, virtual environment with end-to-end processes.

Responsibilities

• Execute data extraction and BAU activities for the assigned country.
• Validate retailers or audit data and monitor data completeness.
• Provide timely feedback to country teams following SOPs.
• Perform data content reviews and processing on retailer data.
• Meet daily/weekly/monthly targets set by team leader.
• Support data inquiries and coordinate resolutions with local teams.
• Document processes and changes per retailer/cycle.
• Identify and resolve data issues and suggest process improvements.

Skills

Analytical skills

Attention to detail

Proactive mindset

Team collaboration

Knowledge of local market

Data quality awareness

Job description

Senior Data Operations Analyst (Mandarin Speaker)

• Full-time
• Career Site Team: Operations

Senior Data Operations Analyst executes the production activities of the assigned country in collaboration with the other operational teams, mainly in handling data extraction, BAU.The processesinclude validating the retailers or/and audit data, monitoring data completeness, resolution of data issues.Delivery of a high-quality product content for the assigned country on a platform.

• Accountable for executing, process and technology with a goal of delivering high quality and on-time data according to internal SLAs
• Providing accurate and timely feedback to respective country teams, following SOP and use of best demonstrated practices cooperating with Ops team
• Execute new business set-ups, change requests and query resolution.
• Perform data content reviews and processing on retailer data utilizing the appropriate platform and tools.
• Follow and monitor production submission
• Create and maintain documentation per retailer/cycle
• Be able to identify, investigate and co-ordinate data inquiries, challenge and resolution with local teams.
• Identify problems; determine root cause as well as short- and long-term resolutions. Make recommendations for enhancements to internal NIQ operational processes.
• Plan and execute a complex daily personal workload and support to meet company schedules.
• Achieve daily, weekly, and monthly targets set by the team leader or supervisor.
• Operate in a virtual/multi-cultural environment with End-to-end operational understanding.
• Support local country or regional projects.
• Expanding skills by attending training sessions working with Enablement and following on-line training program.
• Being up to date with the system and processes related to the assigned area
• Assisting the Supervisor or Team Leader as required
• Being a team member create a culture of inclusion and innovation.
• Good understanding of end-to-end production process
• Good knowledge and fully independent in resolving queries.
• Well-developed analytical skills and very good attention to details
• Good understanding of the local market
• Proactivity attitude in recommending suitable solutions
• Ability to work effectively in a team to achieve goals together
• At least 1.5 year experience in NIQ operations
• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion