Senior Customer Service Executive- Leviat

CRH; Shah Alam; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution

Medical insurance

Job summary

Leviat Malaysia in Bandar Sunway, Subang Jaya, seeks a Senior Customer Service Executive to support the Sales Team, manage orders, quotes, deliveries and invoicing, and turn customer concerns into positive outcomes.

You will handle key accounts and export sales, improve service quality, maintain CRM data integrity and coordinate with supply chain to meet delivery schedules. Requirements include a Diploma/Bachelor's degree and fluent English; ERP experience is a plus.

Qualifications

• Diploma or Bachelor's degree or equivalent with relevant experience.
• Proven integrity and ability to handle confidential information.
• Excellent interpersonal and communication skills in English.
• Experience with ERP/CRM and export sales is a plus.

Responsibilities

• Develops and maintains excellent customer service across orders, quotes, deliveries and invoicing.
• Manages key accounts and export sales with timely communication.
• Improves service processes and coordinates with supply chain to meet schedules.
• Maintains CRM data integrity and supports sales team with upselling opportunities.
• Handles customer inquiries, complaints and feedback with professionalism.

Skills

Customer service

CRM systems

Sales support

Order processing

English fluency

Education

Diploma/Bachelor's degree

Tools

Accounting ERP System

Job description

Country: Malaysia

Req ID: 526297

Job Type: Full Time

Workplace Type: Onsite

Seniority Level: Mid-Senior Level

At Leviat, you can build a future with a lasting legacy.

As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world’s most ambitious construction projects.

Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com

Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.

At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.

Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.

Own where your ambition can take you. With the support of a global business, you’ll be empowered to explore opportunities, grow your expertise and help build the future of construction.

PURPOSE OF THE ROLE

• The Senior Customer Service Executive is responsible for overall customer satisfaction by supporting the Sales Team to ensure customer' needs and concerns is efficiently and effectively managed i.e., to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention

Key Tasks & Responsibilities

• Develop business process improvement solutions & service quality processes to enhance customer service operations.
• Responsible for Key Accounts and Export Sales
• Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
• Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
• Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
• Communicate both with internal and external customers i.e. updating customer on delivery schedule;
• Support the Sales Team to ensure that customers are well assisted, and all enquiries are responded in timely manner;
• Handling all customer complaints and addressing the same instantly;
• Analyse customers' feedback to understand areas for improvement and present the findings to Commercial Director and Marketing Head.
• Customer Database Management registering new customer, update customer information;
• Manage the CRM system, maintain data integrity, identify sales potential and present to superior. Maintain housekeeping of CRM system;

KEY LEADERSHIP COMPETENCIES

• Great attitude who embraces every situation with enthusiasm and a Customer-centric approach.
• Excellent organisational skills and ability to effectively prioritise.
• Building Collaborative teams / relationships.
• Interpersonal Awareness / display compassion and empathy.
• Effective collaborator in diverse, multi-cultural teams.
• Strives towards continuous improvement
• Nurture a positive working environment.

Key Functional Competencies And Relevant Experience

• Must posses at least a Diploma/Bachelor Degree or equivalent qualification with relevant experiences.
• Possess a high level of integrity, ethics and able to maintain confidentiality of sensitive information.
• Good interpersonal skills and the ability to interact with all level of people in a professional manner.
• Good and effective communication skills, able to read, write and converse in English fluently.
• The ability to be flexible, decisive and quick-thinking.
• Competent with Accounting ERP System.
• Resonate with Leviat Values.
• Work location will be Bandar Sunway, Subang Jaya

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Hybrid and flexible working dependent on your role
• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping
• Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.