Senior Customer Service Executive

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

The Supreme HR Advisory Sdn Bhd, on behalf of its client, is seeking a Customer Service Executive in Subang, Malaysia to handle enquiries, order management, and coordinate with internal departments to ensure smooth operations and outstanding customer satisfaction.

You will respond to product availability and pricing questions, track orders, prepare quotations, process invoices, manage returns, resolve order discrepancies, and maintain accurate customer records to support a responsive supply

Qualifications

• Minimum 5 years of relevant experience in customer service, order management or sales support.
• Good communication, interpersonal and problem-solving skills.
• Proficient in computer applications, email and data management.
• Able to manage multiple tasks and work effectively in a fast-paced environment.
• Strong customer service mindset with the ability to handle complex enquiries independently.
• Proficiency in multiple languages will be an added advantage.

Responsibilities

• Handle customer enquiries regarding product availability, pricing, order status and delivery schedules.
• Coordinate order processing, shipment tracking, urgent order requests and backlog management.
• Prepare quotations, process invoices, manage returns and resolve order discrepancies.
• Investigate and resolve customer complaints, credit issues and service-related concerns promptly.
• Liaise with internal departments and the sales team to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records, order information and relevant documentation.
• Monitor service performance and identify opportunities to improve operational efficiency.
• Perform other duties as assigned by the management.

Skills

Customer service

Order management

Sales support

Multilingual advantage

Communication

Problem solving

Job description

Company Overview:

Our client is a well-established global electronics distributor, providing electronic components, technology solutions and supply chain services to businesses across various industries.They are currently seeking an experienced Customer Service Executive to join their team in Subang, Malaysia, to handle customer enquiries, order management, and coordinate with internal departments to ensure smooth operations and customer satisfaction.

Job Responsibilities

Handle customer enquiries regarding product availability, pricing, order status and delivery schedules.

Coordinate order processing, shipment tracking, urgent order requests and backlog management.

Prepare quotations, process invoices, manage returns and resolve order discrepancies.

Investigate and resolve customer complaints, credit issues and service-related concerns promptly.

Liaise with internal departments and the sales team to ensure smooth order fulfilment and customer satisfaction.

Maintain accurate customer records, order information and relevant documentation.

Monitor service performance and identify opportunities to improve operational efficiency.

Perform other duties as assigned by the management.

Job Requirements

Minimum 5 years of relevant experience in customer service, order management or sales support.

Good communication, interpersonal and problem-solving skills.

Proficient in computer applications, email and data management.

Able to manage multiple tasks and work effectively in a fast-paced environment.

Strong customer service mindset with the ability to handle complex enquiries independently.

Proficiency in multiple languages will be an added advantage.