Senior Customer Program Specialist (CFT)

Celestica; Johor Bahru; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Celestica, a global technology leader, seeks a Senior Customer Program Specialist (CFT) to coordinate customer needs with production teams. You will monitor orders, manage EDI issues, and lead efforts to improve on-time delivery and forecasting accuracy.

You will work with manufacturing and logistics to resolve shortages, analyze performance metrics, and support senior staff with quotes for new products and services. Experience in manufacturing or supply chain is essential.

Qualifications

• Must be a degree holder with minimum of 6 years of related experience (typically in manufacturing, supply chain, or account management).
• Strong knowledge of manufacturing operations, supply chain, and contracts.

Responsibilities

• Act as the primary liaison between customers and production teams.
• Ensure orders are processed accurately and on schedule.
• Resolve supply chain hiccups before they affect customers (e.g., material shortages).
• Lead production meetings to relay customer requirements and drive root-cause analysis.
• Track project billing and assist with quotes for new products or services.

Skills

Data analysis

Project management

Communication

Negotiation

Problem solving

EDI troubleshooting

Education

Bachelor's degree

Tools

Excel

Access

Word

PowerPoint

EDI

Database management

Job description

Senior Customer Program Specialist (CFT)

Summary

You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.
• Troubleshooting issues related to EDI transmissions (electronic data exchange), production delays, and material shortages.
• Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.
• Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.
• Tracking project billing and assisting senior members with quotes for new products or services.

Technical Skills & Systems

• Software Proficiency: Expert knowledge of Microsoft Office, specifically:
  • Excel & Access: Ability to manage complex databases and perform data analysis.
  • Word & PowerPoint: Ability to create professional reports and presentations.
• Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.
• Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.

Industry Knowledge

• Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.
• Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.
• Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.

Core Competencies

• Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.
• Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.
• Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.
• Negotiation: Strong skills in negotiation and conflict resolution.

Experience & Education

• Must be a degree holder with minimum of 6 years of related experience (typically in manufacturing, supply chain, or account management).

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Job Segment:Logistics, Cloud, Supply Chain, Database, Data Center, Operations, Technology

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Consumer Electronics Manufacturing 1,001-5,000 employees

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.