Senior Customer Program Manager

Celestica; Johor Bahru; On-site; MYR 220,000 - 320,000; Full time

Job summary

Celestica is seeking a Senior Customer Program Manager to act as the primary liaison and commercial owner for designated customer accounts. You will drive end-to-end program execution with a multifunctional Customer Focus Team across engineering, purchasing, planning and manufacturing to meet customer specs and SOW requirements.

Key duties include safeguarding program profitability, managing scope creep, monitoring timelines, handling ECOs and E&O costs, and maintaining executive-level

Qualifications

• 10 to 15 years of relevant professional experience, preferably in program management in a related manufacturing environment.
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Responsibilities

• Oversee all commercial requirements for assigned accounts and partner with a multifunctional Customer Focus Team (CFT) to ensure product and service delivery matches client expectations.
• Emphasize benefit realization, contract adherence, and scope creep management to sustain quoted profit margins, reduce risks, and leverage opportunities.
• Serve as the designated project liaison for client interactions.
• Synchronize engineering, purchasing, planning, and manufacturing tasks to fulfill customer requests.
• Track each project stage utilizing reports and maintain ongoing communication with the client.
• Oversee timely ECO (Engineering Change Order) implementation by EC teams and report financial impacts to recover E&O (Excess and Obsolete) costs from customers.
• Address client questions, concerns, and complaints directly.
• Ensure all mandatory technical and program documentation is supplied by the client to support successful product launches and modifications.
• Safeguard and drive the profitability of assigned programs.
• Direct the operations and workflows of the Planning and Program teams.
• Establish, execute, and evaluate cost reduction and localization initiatives alongside the client.
• Maintain alignment with customer specifications, Statements of Work (SOW), and contractual obligations, ensuring any unlisted agreements are formally documented.
• Strengthen business partnerships and enhance client satisfaction.
• Facilitate progress tracking through weekly, monthly, or quarterly business reviews regarding commitments, shipments, and general account milestones.
• Partner with CFT members to satisfy client-agreed benchmarks spanning quality, testing, production processes, and raw materials.
• Track, report, and facilitate resolution of outstanding accounts receivable (AR) matters.
• Authorize standard cost revisions, update pricing models, and bill clients for applicable PPV (Purchase Price Variance) or raw material premiums.
• Interpersonal & Communication: Skilled at collaborating with diverse audiences—from executive leaders and clients to manufacturing personnel and vendors—with an approachable, people-oriented attitude.
• Analytical & Business Sense: Strong quantitative capabilities, logical reasoning, and commercial acumen.
• Leadership & Teamwork: Demonstrated experience guiding teams, marked by collaborative work habits, emotional maturity, and effective leadership.
• Systems Proficiency: Practical familiarity with SAP is favored.
• Financial & Forecasting Literacy: Ability to forecast revenue, oversee expenditure, and ensure adherence to commercial quotes and contract agreements.
• Data Interpretation & Problem Solving: Proficient in assessing supply chain data, technical operations, and financial statements, as well as handling customer queries and escalation paths.
• Executive Presentation: Competence in delivering structured, professional updates to internal leadership and client executives.
• Management Expertise: Established capabilities across process, technical, functional, and personnel management.
• Work Style: Self-directed, client-centric, resilient under tight schedules, and driven by an optimistic mindset.

Skills

Customer program management

Executive communication

Financial forecasting

Data analysis

Leadership

Stakeholder management

Cross-functional collaboration

Problem solving

Project liaison

SAP

Education

Bachelor's degree in related field

Tools

SAP

Job description

Summary

The Senior Customer Program Manager serves as the primary liaison and commercial owner for designated customer accounts. The role is responsible for end-to-end program execution—partnering with a multifunctional Customer Focus Team (CFT) across engineering, purchasing, planning, and manufacturing to deliver products and services that fulfill customer specifications and Statement of Work (SOW) requirements. Key responsibilities center on safeguarding program profitability, controlling scope creep, monitoring timelines, managing engineering changes (ECOs) and Excess & Obsolete (E&O) costs, and maintaining strong executive-level customer relationships through structured performance reviews

Detailed Description

Performs tasks such as,but not limited to,the following:

• Oversee all commercial requirements for assigned accounts and partner with a multifunctional Customer Focus Team (CFT) to ensure product and service delivery matches client expectations.
• Emphasize benefit realization, contract adherence, and scope creep management to sustain quoted profit margins, reduce risks, and leverage opportunities.
• Serve as the designated project liaison for client interactions.
• Synchronize engineering, purchasing, planning, and manufacturing tasks to fulfill customer requests.
• Track each project stage utilizing reports and maintain ongoing communication with the client.
• Oversee timely ECO (Engineering Change Order) implementation by EC teams and report financial impacts to recover E&O (Excess and Obsolete) costs from customers.
• Address client questions, concerns, and complaints directly.
• Ensure all mandatory technical and program documentation is supplied by the client to support successful product launches and modifications.
• Safeguard and drive the profitability of assigned programs.
• Direct the operations and workflows of the Planning and Program teams.
• Establish, execute, and evaluate cost reduction and localization initiatives alongside the client.
• Maintain alignment with customer specifications, Statements of Work (SOW), and contractual obligations, ensuring any unlisted agreements are formally documented.
• Strengthen business partnerships and enhance client satisfaction.
• Facilitate progress tracking through weekly, monthly, or quarterly business reviews regarding commitments, shipments, and general account milestones.
• Partner with CFT members to satisfy client-agreed benchmarks spanning quality, testing, production processes, and raw materials.
• Track, report, and facilitate resolution of outstanding accounts receivable (AR) matters.
• Authorize standard cost revisions, update pricing models, and bill clients for applicable PPV (Purchase Price Variance) or raw material premiums.
• Interpersonal & Communication: Skilled at collaborating with diverse audiences—from executive leaders and clients to manufacturing personnel and vendors—with an approachable, people-oriented attitude.
• Analytical & Business Sense: Strong quantitative capabilities, logical reasoning, and commercial acumen.
• Leadership & Teamwork: Demonstrated experience guiding teams, marked by collaborative work habits, emotional maturity, and effective leadership.
• Systems Proficiency: Practical familiarity with SAP is favored.
• Financial & Forecasting Literacy: Ability to forecast revenue, oversee expenditure, and ensure adherence to commercial quotes and contract agreements.
• Data Interpretation & Problem Solving: Proficient in assessing supply chain data, technical operations, and financial statements, as well as handling customer queries and escalation paths.
• Executive Presentation: Competence in delivering structured, professional updates to internal leadership and client executives.
• Management Expertise: Established capabilities across process, technical, functional, and personnel management.
• Work Style: Self-directed, client-centric, resilient under tight schedules, and driven by an optimistic mindset.

Typical Experience

• Professional Background: 10 to 15 years of relevant professional experience, preferably in program management in a related manufacturing environment.
• Leadership Tenure: Includes 3 to 5 years in a direct managerial or supervisory capacity.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.