Customer Program Management Analyst

Celestica Inc.; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

Celestica Inc. in Malaysia seeks a Customer Program Management Analyst to act as the primary liaison between customers and the production team, ensuring orders are processed accurately and production stays on schedule.

You will lead actions to resolve supply chain issues such as material shortages, support billing and quotes for new products or services, and prepare detailed performance metrics including On-Time Delivery (OTD).

Qualifications

• Must be a degree holder with at least 4 years of related experience in manufacturing, supply chain, or account management.
• Expert knowledge of Microsoft Office including Excel, Access, Word and PowerPoint.
• Experience with EDI transmissions and database management.

Responsibilities

• Liaise between customers and production to ensure orders are fulfilled on schedule.
• Monitor orders from entry to delivery and manage E&O inventory to minimize waste.
• Lead production meetings to align customer requirements and work with managers to resolve root causes.
• Track project billing and assist with quotes for new products or services.

Skills

Excel

Access

Word

PowerPoint

EDI

Database

Data entry

Education

Bachelor's degree

Tools

None

Job description

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Customer Program Management Analyst

Date: Sep 1, 2026

Summary

Youwillactastheprimaryliaisonbetweencustomersandtheproductionteam.Yourmissionistoensureordersareprocessedaccurately,productionstaysonschedule,andanysupplychainhiccups(likematerialshortages)areresolvedbeforetheyimpactthecustomer.

Detailed Description

• Order&InventoryManagement:Monitoringcustomerordersfromentrytodelivery,includingmanagingE&O(ExcessandObsolete)materialstominimizewaste.
• ProblemSolving:Troubleshootingissuesrelatedtoproductiondelays,andmaterialshortages.
• Reporting&Analytics:Preparingdetailedperformancemetrics,includingOn-TimeDelivery(OTD),forecastingaccuracy,andyieldreports.
• Communication:Leadingproductionmeetingstorelaycustomerrequirementsandworkingwithdepartmentmanagerstoclose"rootcause"issues.
• FinancialSupport:Trackingprojectbillingandassistingseniormemberswithquotesfornewproductsorservices.

Education&Experience

• Mustbeadegreeholderandminimumof4yearsofrelatedexperience(typicallyinmanufacturing,supplychain,oraccountmanagement).

TechnicalSkills&Systems

• SoftwareProficiency:ExpertknowledgeofMicrosoftOffice,specifically:Excel,Access,Word&PowerPoint.
• DataManagement:Proficiencyinenteringdetaileddatawithhighspeedandahighdegreeofaccuracy.
• ProcessKnowledge:FamiliaritywithEDItransmissionsanddatabasemanagementfortrackingcorrectiveactions.

IndustryKnowledge

• ManufacturingOperations:Strongunderstandingofmanufacturingprocesses,productionschedules,andschedulingrequirements.
• SupplyChain&Logistics:Comprehensiveknowledgeoflogisticsandbusinessissuesassociatedwiththemanufacturingcycle.
• ContractLiteracy:Abilitytointerpretandmanagecustomercontracts,terms,andconditions.

CoreCompetencies

• ProblemSolving:Provenabilitytoperformroot-causeanalysisandresolvecomplexissuesrelatedtomaterials,forecasts,andreturns.
• ProjectManagement:Abilitytomanagemultiple,detailedprojectssimultaneouslywhilemeetingtightdeadlines.
• Communication:Excellentverbalandwrittencommunicationskillsforinterfacingwithbothinternalteamsandexternalhigh-levelcustomers.
• Negotiation:Strongskillsinnegotiationandconflictresolution.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Job Segment:

Logistics, Cloud, Supply Chain, Data Center, Project Manager, Operations, Technology