Senior Custody Operations Supervisor, Asset Servicing

Citigroup Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Citigroup Inc. in Kuala Lumpur seeks an Asset Servicing Senior Supervisor to lead medium-sized teams, oversee reconciliations and corporate action processing, and ensure timely, accurate service delivery.

The role emphasizes process improvement, risk awareness, and collaboration across functions to achieve unit objectives. A Bachelor’s degree and 2–5 years relevant experience are required.

Qualifications

• 2-5 years relevant experience
• Bachelor’s/University degree or equivalent experience

Responsibilities

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Supervises a small team consisting of support staff
• Delegates and supervises straightforward tasks
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination
• Creates and monitors appropriate metrics for the team managed
• Supervises overall operating efficiency
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
• Supervises the quality and service of self and others; network/navigate within the organization in order to troubleshoot escalated issues and bring appropriate closure
• Identifies any opportunity for implementation process improvements, and service or technology enhancements. Identifies control deficiencies and implement appropriate procedures
• Trains staff on new procedures or technology enhancements
• Creates, develops and maintains business relationships
• Finds opportunities to reduce expenses
• Applies basic understanding of how own area integrates within own subject area
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Direct impact by ensuring the quality of tasks provided by self and others on team are completed
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
• May act as backup for manager and perform other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Education

Bachelor’s/University degree or equivalent experience

Job description

Citigroup Inc. in Kuala Lumpur seeks an Asset Servicing Senior Supervisor to lead medium-sized teams, oversee reconciliations and corporate action processing, and ensure timely, accurate service delivery.

The role emphasizes process improvement, risk awareness, and collaboration across functions to achieve unit objectives. A Bachelor’s degree and 2–5 years relevant experience are required.