Senior Call Centre Operations & Growth Lead

TipTopJob.com Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading multinational conglomerate is seeking a Senior Executive – Call Centre to enhance customer acquisition and improve service quality. Applicants should have a Diploma or Degree and at least 3 years of experience in business operations, including 2 years in a supervisory role. Strong English communication skills are essential, with Mandarin as an advantage. This role supports operational excellence and provides a pathway for career growth in a dynamic environment.

Qualifications

• 3+ years of experience in business operations, with at least 2 years in a supervisory role.
• Excellent command of written and spoken English; proficiency in Mandarin is a plus.
• Proven stakeholder management abilities.

Responsibilities

• Support the efficient operation of the call centre.
• Enhance customer acquisition and retention initiatives.
• Monitor and recommend improvements to business processes.
• Coach and guide team members to meet departmental targets.

Skills

Customer service orientation

Multitasking

Interpersonal skills

Analytical skills

Communication skills

Education

Diploma or Degree in relevant discipline

Job description

A leading multinational conglomerate is seeking a Senior Executive – Call Centre to enhance customer acquisition and improve service quality. Applicants should have a Diploma or Degree and at least 3 years of experience in business operations, including 2 years in a supervisory role. Strong English communication skills are essential, with Mandarin as an advantage. This role supports operational excellence and provides a pathway for career growth in a dynamic environment.