Senior Business Excellence & Insights Manager

Healthcare Businesswomen’s Association; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A healthcare organization is seeking a Sales Force Effectiveness business partner to enhance sales strategies and system implementations. This role involves managing a team, ensuring high data quality, and generating actionable insights. The ideal candidate will have experience in sales within the healthcare or pharma industry and must possess strong skills in business intelligence and CRM systems.

Qualifications

• Sales in Healthcare / Pharma / related business experience required.
• Commercial and/or leadership experience in Healthcare.

Responsibilities

• Manage the Sales Force Effectiveness team and setup systems.
• Implement standardized Sales Force Effectiveness tools and KPIs.
• Maintain CRM systems and generate business insights.
• Align company objectives with sales and incentive plans.

Skills

Business Intelligence

Business Analysis

Business Dashboards

Capacity Planning

Customer Acquisition Strategies

Customer Retention

Data Quality

Performance Measurement

Salesforce CRM

Job description

Job Description Summary

Act as a Sales Force Effectiveness business partner to the sales leaders by designing & implementing Sales Force Effectiveness deliverables including measuring product access and sales performance, segmentation & Targeting, account planning, incentive calculation, CRM system management & creating insights through market analytics. Contribute to the definition of a roadmap on how to excel through sales effectiveness and efficiency in the future. Track all relevant KPIs and sales performance in a standardized manner and be able to comply with future requirements of the market.

Job Description

Major accountabilities

• Manage the Sales Force Effectiveness team or lead a key process/service within the team. Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
• Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs. Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis
• Maintenance of CRM system including data extraction and monitoring KAM standards. Drive the systematic generation of insights and generating recommendations for the business. Ensuring the compilation and monthly analysis of market data
• Creation of ad hoc market, product and business analysis based on internal and external data. Create presentations for the sales leadership team -Develop, upgrade and monitor Field Force incentive systems
• Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes. Support projects for the business unit that involve resource allocation (e.g. launch planning)
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable)

Key performance indicators

• Timeline, quality and budget of projects - Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others - Accurate implementation of the incentive scheme and payment calculations - Implementation & delivery of launch and post launch measurements

Minimum Requirements

Work Experience:

• Sales in Healthcare / Pharma / related business.
• Commercial experience and/or leadership experience in Healthcare.

Skills

• Bi (Business Intelligence).
• Business Analysis.
• Business Dashboards.
• Capacity Planning.
• Cooling Systems.
• Customer Acquisition Strategies.
• Customer Retention.
• Customer Service.
• Data Extraction.
• Data Quality.
• Management Skills.
• Merchandising.
• Performance Measurement.
• Salesforce Crm.
• Security Policies.
• Self-Motivated.

Languages

• English.

Skills Desired

Bi (Business Intelligence), Business Analysis, Business Dashboards, Capacity Planning, Cooling Systems, Customer Acquisition Strategies, Data Extraction, Data Quality, Management Skills, Performance Measurement, Salesforce Crm