Senior Brand Strategy & Experience Architect

HYRED; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

HYRED is seeking a Senior Strategist to translate research, business objectives, and customer insights into clear experience strategies and frameworks that can be implemented by design teams and clients.

You will work closely with clients and internal design teams to develop customer journey strategies, measurement frameworks, and practical recommendations that influence real-world customer experiences.

Strong communication and storytelling skills are essential.

Qualifications

• 6–8 years in brand or CX strategy.
• Experience in service design or strategy consulting.
• Experience translating insights into actionable plans.

Responsibilities

• Develop customer journey strategies and operational protocols.
• Define KPI and measurement frameworks.
• Translate research into strategic recommendations.
• Facilitate strategy workshops with clients.
• Mentor junior strategists.
• Collaborate with designers, researchers and internal teams.

Skills

Analytical thinking

Problem solving

Strategic writing

Presentation skills

Strategic frameworks

Mentoring

Stakeholder mgmt

Job description

HYRED is seeking a Senior Strategist to translate research, business objectives, and customer insights into clear experience strategies and frameworks that can be implemented by design teams and clients.

You will work closely with clients and internal design teams to develop customer journey strategies, measurement frameworks, and practical recommendations that influence real-world customer experiences.

Strong communication and storytelling skills are essential.