Senior Biochemistry & Serology Lab Director

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia seeks a Head of Biochemistry / Serology Laboratory to lead daily operations, ensure high-quality diagnostic services, and drive strategic growth. You will oversee quality systems, audits, and SOP reviews while managing a multidisciplinary team and budget to deliver excellent patient care.

The role emphasizes strategic planning, KPI monitoring, staff development, and adoption of new technologies to enhance service capabilities within KPJ’s network of private

Responsibilities

• Lead and oversee the daily operations of the laboratory, ensuring timely, accurate, and high-quality diagnostic services.
• Develop and implement strategic plans aligned with company direction and business growth.
• Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction.
• Plan, organize, direct, and evaluate the daily operations of the laboratory to ensure effective and efficient service delivery.
• Ensure compliance with relevant regulations, licensing requirements, and accreditation standards (ISO 15189, MSQH, etc.).
• Oversee and participate in internal audits, external assessments, and proficiency testing programs.
• Promote a strong culture of quality and patient safety throughout the laboratory team.
• Ensure the maintenance and periodic review of SOPs, risk registers, HIRARC, and quality indicators.
• Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals including scientists, MLTs, and support staff.
• Ensure appropriate staffing levels, competencies, and training to support service needs.
• Foster staff engagement, career development, and succession planning.
• Oversee the implementation of orientation, in-service training, and continuing education programs.
• Develop and manage the laboratory’s operational budget in alignment with corporate financial goals.
• Monitor cost-effectiveness and support initiatives for revenue generation and cost control.
• Oversee procurement, maintenance, and lifecycle management of laboratory equipment and supplies.
• Support the introduction of new technologies, tests, and digital solutions to enhance service capabilities.
• Liaise with clinicians, clients, and referral partners to ensure responsiveness to clinical needs and service excellence.
• Address client feedback, complaints, and incident investigations with professionalism and accountability.

Job description

KPJ Healthcare Berhad in Malaysia seeks a Head of Biochemistry / Serology Laboratory to lead daily operations, ensure high-quality diagnostic services, and drive strategic growth. You will oversee quality systems, audits, and SOP reviews while managing a multidisciplinary team and budget to deliver excellent patient care.

The role emphasizes strategic planning, KPI monitoring, staff development, and adoption of new technologies to enhance service capabilities within KPJ’s network of private