Senior Associate, Trainer

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur seeks a Senior Associate, Trainer to design, develop and deliver engaging training programs across the organization. You will partner with stakeholders to identify learning goals and ensure programs align with strategic objectives.

You will facilitate sessions, tailor materials for diverse learners, and provide coaching to participants, driving a culture of continuous learning within a fast-paced, startup-like environment.

Qualifications

• Candidate must have a Diploma or Bachelor’s degree or equivalent.
• Minimum 2 years in call centre or service/banking sector experience.
• Strong communication and presentation skills in English; Malay or Mandarin is a plus.

Responsibilities

• Collaborate with stakeholders to identify training needs and learning objectives.
• Design and develop engaging training materials, including presentations and handouts.
• Facilitate training sessions using varied instructional techniques.
• Adapt delivery to diverse learning styles and provide coaching after sessions.
• Coordinate training logistics and track effectiveness through evaluations.

Skills

Training design

Facilitation

Curriculum development

Stakeholder management

Analytical skills

English communication

Cross-functional collaboration

Education

Diploma or Bachelor's degree

Tools

Excel

PowerPoint

Outlook

Job description

# Senior Associate, *Trainer*Kuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* JOB RESPONSIBILITIES* Collaborate with stakeholders to identify training needs and learning objectives.* Design and develop engaging and interactive training materials, including presentations, handouts, and activities.* Ensure that training programs align with organizational goals and industry best practices.* Facilitate training sessions using a variety of instructional techniques, such as lectures, group discussions, and hands-on activities.* Adapt training delivery methods to accommodate different learning styles and preferences.* Maintain a positive and supportive learning environment conducive to knowledge retention and skill development.* Administer pre-training assessments to gauge participants' existing knowledge and skills.* Conduct post-training evaluations to measure the effectiveness of training programs.* Analyze training feedback and performance metrics to identify areas for improvement.* Serve as a subject matter expert in relevant areas, offering guidance and clarification.* Stay updated on industry trends, advancements, and best practices to ensure training content remains current and relevant.* Offer ongoing support and coaching to participants to reinforce learning and address individual learning needs.* Encourage a culture of continuous learning and professional development within the organization.* Coordinate training logistics, including scheduling, venue arrangements, and resource allocation.* Communicate effectively with stakeholders to ensure alignment of training initiatives with organizational objectives.* To carry out key tasks and responsibilities as assigned by HOD.#### Requirements* REQUIREMENTS* Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or bachelor’s degree in any fields or equivalent.* At least 2 years of experiences in call centre environment or experience in service sector, banking industry or commercial services.* Advanced proficiency in Excel, Word, PowerPoint, and Outlook* Strong analytical, detailed to number with good reporting skills with interpretation capabilities.* Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay or Mandarin or Cantonese will be an advantage.* Ability to work with cross-functional team to coordinate for desired output.* Ability to influence agent on strong customer service ethics and persuasive skills.* Skilled at multi-tasking with the ability to prioritize key deliverables and work in a fluid, fast-paced environment.* Customer centric and knowledge on mobile / digital ewallets* Self-motivated, positive attitude and ability to manage multiple tasks.* Passionate towards customer satisfaction and able to work under pressure.* Able to response customer with written communications, interact with customers to answer questions, provide education, create awareness, and maintain company’s reputation for high-quality service.* Strong communications skills to develop and cultivate lasting customer relationships.* Must be able to work with tight deadlines.* A start-up attitude – highly collaborative and globally-minded.