Senior Associate IT Data Centre Operations Analyst

NTT Global Data Centers CBJ1 Sdn. Bhd.; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

NTT Global Data Centers CBJ1 Sdn. Bhd. is hiring for a facilities/maintenance role that keeps data centre operations running 24/7. You will monitor critical systems, respond to alarms, and support on-site vendors to ensure uptime.

We value English and Bahasa Malaysia fluency, with Mandarin as a bonus. The position requires 12-hour rotating shifts in Malaysia and offers opportunities in a globally connected, sustainability-focused data center environment.

Qualifications

• At least 2 years of experience in maintenance or facilities functions.
• Willingness to work rotating 12-hour shifts (9am–9pm, 9pm–9am).
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Daily monitoring of critical DC systems and infrastructure (chillers, pumps, AHU/CRAH, UPS, generators).
• Ensure Data Hall temperature/humidity within spec.
• Respond to equipment alarms and incidents following SOPs/EOPs.
• Escort vendors and ensure safety procedures and protective equipment usage.
• Maintain drawings, asset and inventory records and respond to client tickets within SLA.

Skills

English fluency

Bahasa Malaysia

Mandarin (advantage)

Education

Bachelor's Degree / Diploma in Computer Science or equivalent

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting‑edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance First line of defense against all operational threats of our data centres. You form the backbone of our operations team to ensure that our facilities are operational 24/7. At the frontline, our shift team is tasked with managing and operating all mission critical systems in our data centres. To achieve maximum uptime of our equipment, inspect and maintain them with utmost care. We are also the first responders to any incident that may put the performance of our facilities at risk.

What we are looking for

Key Roles and Responsibilities

• Daily monitoring of Environment Monitoring System including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detector (raised floor/ceiling) HV/LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc.
• Ensure Data Hall collocation temperature and humidity are within range.
• Response and attend to equipment alarm on site.
• Troubleshoot abnormal incident / fault based on SOP&EOP.
• Escalated/update accordingly any severity event occurred according to the process and procedures.
• Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment.
• Ensuring all work rendered are in adherence to Company policies and contract agreement.
• Monthly/Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.
• Assist in maintaining up to date drawings, asset and inventory management.
• Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email and respond based on SLA.
• Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc
• Involve in DC related audit process.

Requirements

• At least 2 Year of experience in maintenance or facilities functions.
• Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am) Malaysian citizen.
• Bachelor's Degree/Post Graduate Diploma/Professional Degree/Vocational in Computer Science or equivalent.
• Fluent in English and Bahasa Malaysia.
• Mandarin is added advantage.
• Positive attitude.

Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.