Associate Critical Facilities Maintenance Engineer

NTT Global Data Centers; Sepang; On-site; MYR 47,000 - 67,000; Full time

Job summary

NTT Global Data Centers is seeking a Skilled Data Centre Operation Technician in Malaysia to monitor and maintain critical DC systems, respond to alarms, and support clients via ticketing portals. The role includes 12‑hour shifts and on‑site work at Cyberjaya, with emphasis on uptime, safety, and vendor coordination.

You will help maintain environmental controls, perform routine checks, and contribute to reporting and audits, while ensuring compliance with SOP/EOP and company policies.

Qualifications

• Proven English and Bahasa Malaysia communication skills.
• Bachelor’s or higher in CS or equivalent.
• Willingness to work 12-hour shifts (9am–9pm or 9pm–9am).

Responsibilities

• Daily monitoring of Environment Monitoring System and critical data center systems (chillers, pumps, AHU/CRAH/FCU, UPS, generators, PDUs, fire alarms, detectors).
• Maintain data hall temperature and humidity within range.
• Respond to equipment alarms on site and troubleshoot per SOP/EOP.
• Escalate and update on severity events per procedures.
• Supervise vendors to ensure safe, compliant, and contract-compliant activities.
• Prepare monthly/weekly electrical and mechanical consumption reports and trend data.
• Maintain up-to-date drawings, asset and inventory records.
• Process incoming tickets and provide client support within SLA via ticketing portal or email.
• Execute daily tasks including server tape handling and remote hand support.
• Participate in DC-related audit processes.

Skills

English fluency

Bahasa Malaysia

Mandarin (adv)

Education

Bachelor’s Degree / Professional Degree in Computer Science or equivalent

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

As a Skilled Data Centre Operation Technician, you are the first line of defense against all operational threats of our data centres. You form the backbone of our operations team to ensure that our facilities are operational 24/7.

At the frontline, our shift team is tasked with managing and operating all mission critical systems in our data centres. To achieve maximum uptime of our equipment, inspect and maintain them with utmost care. We are also the first responders to any incident that may put the performance of our facilities at risk.

What we are looking for

Key Responsibilities:

• Daily monitoring of Environment Monitoring System including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detector (raised floor/ceiling) HV/LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc.
• Ensure Data Hall collocation temperature and humidity are within range.
• Response and attend to equipment alarm on site.
• Troubleshoot abnormal incident / fault based on SOP&EOP.
• Escalated/update accordingly any severity event occurred according to the process and procedures.
• Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
• Monthly/Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.
• Assist in maintaining up to date drawings, asset and inventory management.
• Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email and respond based on SLA.
• Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc
• Involve in DC related audit process.

Requirements:

• At least 1 Year of experience in maintenance or facilities functions.
• Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am)
• Malaysian citizen.
• Bachelor’s Degree/Post Graduate Diploma/Professional Degree/Vocational in Computer Science or equivalent.
• Fluent in English and Bahasa Malaysia. Mandarin is added advantage.
• Positive attitude
• Willingness to commute to Cyberjaya

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.