Senior Associate, Business Platform Enablement & Governance

ASTRO Holdings Behad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Astro Malaysia is seeking a Senior Associate to lead digital transformation and governance for our Business Platform Enablement teams in Kuala Lumpur. You will drive platform modernization, manage end-to-end delivery, and partner with Business, Product, Technology, Digital and Operations to align roadmaps with GTM priorities.

The role demands strong analytical, communication, and mentoring skills. The candidate should have 5-8 years of experience in related fields and a solid track record in

Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or a related field.
• Minimum 5-8 years of experience in platform management, business analysis, digital transformation, operations, product delivery, or technology-related roles.
• Proven experience managing end-to-end business and technology initiatives.
• Strong stakeholder management skills with the ability to influence decisions across Business, Product, Technology, Digital and Operations teams.
• Experience with digital platforms, system integrations, customer journeys, and operational processes.

Responsibilities

• Drive digital transformation and platform modernization across Commercial channels.
• Lead platform enhancements, SRs and CRs from requirements through deployment.
• Own the Commercial tech roadmap execution across Operations & Product and ensure timely delivery.
• Establish governance controls and ensure regulatory and operational compliance.
• Drive stakeholder engagement and adoption of new capabilities across cross-functional teams.

Skills

Stakeholder management

Analytical thinking

Communication skills

Mentoring junior team

Independent work

Education

Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or related field

Tools

PowerPoint

Google Slides

AI tools

Job description

## Senior Associate, Business Platform Enablement & GovernanceApply: All Asia Broadcast Centre: Full time: Posted Today: JR09960**WHY JOIN US?*** We practice a vibrant & energetic office culture.* We provide opportunities for career advancement within the company.* Good performance is always rewarded accordingly.“*It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.*”**JOB RESPONSIBILITIES:****Digitalization & Scalability*** Drive digital transformation and platform modernization across Commercial channels.* Identify automation opportunities and simplify processes to improve scalability and efficiency.* Maximize platform value through technology optimization **Project Delivery & Stakeholder Managemen**t* Lead and manage platform enhancements, SRs and CRs from requirements through deployment.* Act as the key bridge between Business, Product, Technology and Operations teams.* Drive solution design, risk management and delivery execution to meet business objectives.* To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product* Ensure delivery timelines align with GTM and business priorities **Process Optimization & Governance*** Lead process improvement and standardization initiatives to enhance customer and operational outcomes.* Establish governance controls and ensure compliance with regulatory and operational requirements.* Identify and mitigate operational, financial and compliance risks. **Change Management & Adoption*** Drive stakeholder engagement, training and operational readiness for new capabilities.* Collaborate with cross-functional teams to improve user journey across platforms* Monitor adoption and implement continuous improvements based on feedback. **Deployment & Platform Enhancemen**t* Lead UAT, deployment planning, business sign-off and post-release support.* Develop platform roadmaps and drive enhancements aligned with strategic business priorities.* Ensure successful transition of new capabilities into BAU operations. **REQUIREMENTS:****Requirements*** Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or a related field.* Minimum **5-8 years of experience** in platform management, business analysis, digital transformation, operations, product delivery, or technology-related roles.* Proven experience managing end-to-end business and technology initiatives.* Strong stakeholder management skills with the ability to influence decisions across Business, Product, Technology, Digital and Operations teams.* Strong analytical, problem-solving and critical thinking capabilities.* Experience in business process mapping, requirements gathering, solution design and documentation.* Good understanding of digital platforms, system integrations, customer journeys and operational processes.* Experience managing User Acceptance Testing (UAT), deployment activities, and post-production support.* Strong presentation and storytelling skills with the ability to prepare executive-level materials, including: + Strategic roadmaps + Business cases + Project status reports + Risk and dependency management reports + Process transformation proposals* Proficient in using **PowerPoint, Google Slides and AI tools** to present data, processes, and recommendations in a clear, structured, and compelling manner.* Excellent written and verbal communication skills.* Ability to operate independently, manage competing priorities and mentor junior team members.* Experience within Telecommunications, Digital Services, OTT, Customer Platforms, CRM, Billing, Order Management, or Enterprise Platforms would be an added advantage.