Senior Assistant Manager, ER & IR — Case Leadership

AirBorneo; Kuching; On-site; MYR 90,000 - 150,000; Full time

Job description

Assistant Manager, Employee Relations & Industrial Relations

Malaysia and 1 more

Job Description

JOB DESCRIPTION

Position Title: Assistant Manager, Employee Relations & Industrial Relations

Division: Human Capital
Reports To: Employee Relations & Industrial Relations Advisor
Location: Kuching, Sarawak, Malaysia

POSITION PURPOSE

The Assistant Manager, Employee Relations & Industrial Relations supports the delivery of end-to-end employee relations and industrial relations services, with primary responsibility for managing day-to-day case handling, investigations, and disciplinary processes.

Working under the guidance of the Employee Relations & Industrial Relations Advisor, the role ensures that employee matters are handled in a fair, timely, and procedurally sound manner in accordance with company policies and applicable employment laws. The incumbent will play a key role in executing case management activities, supporting leaders, and maintaining consistency in the application of ER/IR practices across the organisation.

SPAN OF CONTROL

• Manages assigned employee relations and industrial relations cases end-to-end, with oversight from the Advisor.
• Provides first-line advisory support to managers and Human Capital stakeholders.
• Coordinates with internal stakeholders on investigations, documentation, and disciplinary processes.

KEY RESPONSIBILITIES

1. Employee Relations Case Management

• Manage assigned employee relations cases including grievances, misconduct, and workplace disputes from initial assessment through to resolution.
• Provide practical guidance to managers on handling employee issues in line with company policies and procedural requirements.
• Support early resolution of workplace concerns through fact-finding and mediation support.
• Ensure consistent application of policies and standards of conduct across cases

2. Industrial Relations Support

• Support handling of industrial relations matters including labour office cases, external agency queries, and legacy issues.
• Assist in preparing documentation, timelines, and responses for IR-related matters.
• Monitor case developments and highlight risks or escalation points to the Advisor.

3. Investigations and Disciplinary Process

• Lead or support workplace investigations, including interviews, evidence gathering, and documentation.
• Prepare investigation reports, case summaries, and recommendations for review.
• Manage disciplinary process administration including show cause letters, domestic inquiry coordination, and outcome documentation.
• Ensure all cases are properly documented and aligned with procedural and legal requirements.

4. Performance and Conduct Support

• Support managers in handling conduct-related and behavioural concerns requiring formal intervention.
• Assist in the preparation of performance improvement documentation where required.
• Provide guidance to ensure consistency, fairness, and procedural discipline.

5. Governance and Reporting

• Maintain accurate and complete case records and documentation.
• Support preparation of reports on case status, trends, and risk indicators.
• Ensure compliance with Malaysian employment laws and internal policies.

6. Stakeholder Engagement

• Build effective working relationships with managers and internal stakeholders.
• Support awareness sessions and briefings on ER processes and disciplinary procedures.
• Act as a reliable point of contact for ER/IR queries within assigned scope

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s Degree in Human Resources, Law, Industrial Relations, or related discipline.
• Minimum 6–8 years of relevant experience in Employee Relations / Industrial Relations.
• Hands‑on experience in managing workplace investigations and disciplinary processes.
• Working knowledge of Malaysian employment laws, including domestic inquiry practices.
• Strong case management, documentation, and analytical skills.
• Good stakeholder management and communication skills.
• Ability to handle sensitive matters with professionalism and discretion

KEY SUCCESS MEASURES

• Timely and effective management of assigned ER/IR cases.
• Quality and completeness of investigation reports and documentation.
• Compliance with procedural and legal requirements.
• Positive feedback from stakeholders on case handling support.
• Early identification and escalation of high‑risk issues.

Job Info

• Job Identification 52
• Posting Date 05/20/2026, 09:06 AM
• Apply Before 06/20/2026, 03:55 PM
• Job Schedule Full time
• Locations Level 5, Office Building Annex, Kuching, Sarawak, 93250, MY