Senior Aftersales Technical & Warranty Engineer

Honda India Power Products Ltd; Malaysia; Hybrid; MYR 120,000 - 240,000; Full time

Job summary

Honda India Power Products Ltd seeks a senior escalation lead to govern the aftersales technical support ecosystem, serving as the primary escalation point for complex diagnostic issues and driving rapid, high-quality resolutions across the dealer network.

The role focuses on optimizing warranty and transport claim workflows, safeguarding customer satisfaction, and converting service performance data into strategic insights to guide executive decision-making.

Qualifications

• Senior escalation point for complex diagnostic issues in the aftersales ecosystem.
• Experience aligning dealer networks with corporate standards and goals.
• Knowledge of warranty and transport claim workflows is a plus.

Responsibilities

• Oversee daily to annual workflows across the dealer network.
• Lead dealer support network to resolve complex technical issues quickly.
• Reengineer warranty and transport claim workflows to accelerate turnaround times.
• Audit network-customer touchpoints to ensure peak satisfaction levels.
• Institutionalize PDCA-driven operational efficiencies.
• Partner with dealers for root-cause analysis and preventive solutions.
• Transform service performance data into high-level insights for executives.

Skills

Escalation management

Operational governance

Continuous improvement

Root-cause analysis

PDCA methodologies

Data-driven decision making

Education

Diploma in Automotive or Mechanical Engineering

Job description

Honda India Power Products Ltd seeks a senior escalation lead to govern the aftersales technical support ecosystem, serving as the primary escalation point for complex diagnostic issues and driving rapid, high-quality resolutions across the dealer network.

The role focuses on optimizing warranty and transport claim workflows, safeguarding customer satisfaction, and converting service performance data into strategic insights to guide executive decision-making.