Senior 24x7 Service Delivery Ops Manager
Singtel
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Job summary
Singtel KL Sudong MY Sdn Bhd is launching a new Shared Services Centre in Kuala Lumpur and seeks an experienced Operations Manager to lead Managed Services operations. You will drive service delivery, governance, and continuous improvement across 24x7 SDC, ensuring reliability, timely incident resolution, and alignment with SLAs.
You will collaborate with cross-functional teams, vendors and ES HQ to optimise resources, manage workforce planning, and implement automation initiatives for enhanced
Qualifications
- Degree or equivalent in Engineering, IT, telecom, or related discipline.
- Minimum 10 years in telecom, IT services, or operational management.
- Experience leading large-scale, multi-functional operations teams.
- Strong ITIL knowledge and service delivery process expertise.
- Experience in 24x7 operations, workforce planning, and continuity.
Responsibilities
- Provide overall operational leadership across multiple support teams to meet SLAs.
- Lead 24x7 Service Delivery Centre operations for reliability and incident response.
- Ensure incidents are identified, escalated, and resolved promptly with proper governance.
- Drive continuous improvement, SOPs, runbooks, and process standardisation.
- Coordinate with ES HQ, vendors, and stakeholders to drive service improvements.
Skills
Education
Tools
Job description
Singtel KL Sudong MY Sdn Bhd is launching a new Shared Services Centre in Kuala Lumpur and seeks an experienced Operations Manager to lead Managed Services operations. You will drive service delivery, governance, and continuous improvement across 24x7 SDC, ensuring reliability, timely incident resolution, and alignment with SLAs.
You will collaborate with cross-functional teams, vendors and ES HQ to optimise resources, manage workforce planning, and implement automation initiatives for enhanced
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