Security Operations Engineer - Incident Response & Optimization

Starhub Ltd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Starhub Ltd in Petaling Jaya, Malaysia is seeking a proactive Cybersecurity Operations Specialist to support, maintain, and optimize our security infrastructure, ensuring availability and performance of security technologies and aiding incident response.

The role collaborates with Security Operations, Infrastructure, Network, SOC, GRC, and Application teams to enhance security controls, monitor health, and drive continuous improvement in a hybrid cloud environment.

Qualifications

• Bachelor's degree in Computer Science, Information Security, Information Technology, or related discipline.
• Relevant cybersecurity certifications (e.g., Cisco, Fortinet, Palo Alto, Microsoft Security, AWS) preferred.
• 1-3 years of experience in cybersecurity operations, security engineering, infrastructure security, or related areas.
• Knowledge of network security, security controls, AWS/cloud security, incident response, and system hardening preferred.
• Experience working in hybrid cloud and complex enterprise environments.
• Familiarity with regulated industries such as telecommunications, finance, or technology is advantageous.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to collaborate effectively with technical and business stakeholders.
• Proven ability to manage security solutions through planning, deployment, maintenance, and continuous improvement.

Responsibilities

• Provide L1/L2 support for cybersecurity technologies including firewalls, WAF, IAM, endpoint protection, VPN, email/web security, and DLP.
• Diagnose and resolve system, configuration, performance, and integration issues.
• Collaborate with IT and security teams to address operational challenges.
• Monitor system health, availability, and performance.
• Perform upgrades, patching, tuning, and optimization activities.
• Troubleshoot connectivity and interoperability issues across security platforms.
• Support investigation, containment, eradication, and recovery of security incidents.
• Analyze alerts and system events to identify root causes.
• Maintain incident records and contribute to post-incident reviews.
• Evaluate emerging security technologies and recommend improvements.
• Support implementation and testing of new security controls and integrations.
• Ensure solutions comply with security policies, standards, and regulatory requirements.
• Configure, administer, and optimize security tools and platforms.
• Manage operational issues, service requests, and change activities.
• Oversee lifecycle management of cybersecurity solutions.
• Coordinate and monitor third-party vendors supporting security services.
• Work closely with Security Operations, Infrastructure, Network, SOC, GRC, and Application teams.
• Engage business stakeholders to support operational, compliance, and business continuity objectives.

Skills

Team collaboration

Analytical thinking

Problem-solving

Education

Bachelor's degree in Computer Science / Information Security / IT

Tools

Firewalls

WAF

IAM

Endpoint protection

VPN

Email/Web security

DLP

Job description

Starhub Ltd in Petaling Jaya, Malaysia is seeking a proactive Cybersecurity Operations Specialist to support, maintain, and optimize our security infrastructure, ensuring availability and performance of security technologies and aiding incident response.

The role collaborates with Security Operations, Infrastructure, Network, SOC, GRC, and Application teams to enhance security controls, monitor health, and drive continuous improvement in a hybrid cloud environment.