Security & Networking Engineer – SD-WAN & Firewalls

Accenture Malaysia; Selangor; In loco; MYR 60.000 - 120.000; Tempo pieno

Descrizione del lavoro

Accenture Malaysia is seeking an experienced IT engineer to configure, manage, and support Cisco networking, SD-WAN, and security platforms within a managed services delivery model.

The role requires hands-on experience with Cisco and Palo Alto technologies, strong problem-solving abilities, and the capacity to work in an agile, customer-centric environment while upholding ITIL processes.

Competenze

• Tertiary qualification in Information Technology, Networking, Cyber Security, or a similar field is desirable.
• At least three years of experience in IT engineering, network or network security operations, or a similar field.
• Hands-on experience with Cisco enterprise networking, wireless, SD-WAN, ISE, Palo Alto Networks security platforms, Riverbed SteelHead, Opengear, LogicMonitor, and related network security controls.
• Strong analytical and problem-solving skills, with the ability to apply broad server and network knowledge and use a range of tools to resolve issues.
• Able to respond to setbacks in an agile and resilient manner and work effectively in a managed services environment.

Mansioni

• Configure, maintain, and support Cisco routers, Catalyst switches, Catalyst Center, Software-Defined Access, ISE, Wireless LAN Controllers (WLC), and ThousandEyes.
• Administer Cisco SD-WAN environments, including vManage, templates, policies, WAN connectivity, and troubleshooting.
• Configure and maintain Palo Alto Networks NGFW, Panorama, Prisma Access, and GlobalProtect, including firewall policy review, URL filtering, and IDS/IPS tuning.
• Manage and troubleshoot enterprise routing and switching, including BGP, OSPF, and IPsec VPN technologies.
• Configure and maintain Riverbed SteelHead WAN optimisation and Opengear console management solutions.
• Use LogicMonitor and platform tools to monitor availability, capacity, performance, health, and security; investigate alerts and improve monitoring coverage.
• Investigate and resolve incidents, service requests, operational escalations, and complex technical issues across network and security platforms.
• Perform proactive maintenance, patching, upgrades, configuration management, and lifecycle activities to maintain platform stability, performance, and security.
• Implement approved changes, validate outcomes, maintain accurate technical documentation, and contribute to service improvement and automation.
• Manage hardware RMAs and vendor support or TAC cases through to resolution.
• Follow ITIL-aligned incident, problem, request, and change management processes while communicating effectively with customers and stakeholders.

Conoscenze

Analytical thinking

Problem solving

Customer focus

Team collaboration

Agile mindset

Formazione

Tertiary qualification in IT/Networking/Cyber Security

Strumenti

Cisco networking

Wireless technologies

SD-WAN

ISE

Palo Alto Networks

Riverbed SteelHead

Opengear

LogicMonitor

Descrizione del lavoro

Accenture Malaysia is seeking an experienced IT engineer to configure, manage, and support Cisco networking, SD-WAN, and security platforms within a managed services delivery model.

The role requires hands-on experience with Cisco and Palo Alto technologies, strong problem-solving abilities, and the capacity to work in an agile, customer-centric environment while upholding ITIL processes.