Section Head, Business Planning & Insights

U Mobile; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

U Mobile is looking for an experienced professional to lead B2B business planning, ensuring alignment between targets and operational execution. Candidates should have over 12 years in business planning within the telecommunications sector.

The role includes performance monitoring, management reporting, and conducting business analysis to support data-driven decisions. A Bachelor's degree in a relevant field is mandatory.

Qualifications

• 12+ years of experience in business planning, commercial finance, or performance management, preferably in telecommunications.
• Strong expertise in commercial KPI management including revenue, churn, and customer base analytics.
• Proven experience in forecast governance and management reporting.

Responsibilities

• Lead B2B business planning and forecast governance.
• Drive performance monitoring and KPI tracking.
• Conduct business analysis and generate actionable insights.
• Oversee executive reporting and management dashboards.
• Partner with various teams to drive performance governance.

Skills

Business planning

Commercial finance

Business analytics

Sales planning

Performance management

Analytical skills

Strategic thinking

KPI management

Education

Bachelor’s degree in Business, Finance, Economics, Engineering, Data Analytics, or related field

Job description

Role

Day-To-Day Activities

• Lead B2B business planning, forecast governance, and scenario analysis to ensure alignment between commercial targets, operational execution, and financial commitments.
• Drive performance monitoring, management reviews, KPI tracking, and accountability across products, sales channels, and business segments to identify risks and recovery actions.
• Conduct business analysis, commercial diagnostics, and performance modelling to generate actionable insights, strategic recommendations, and support data-driven decision-making.
• Oversee executive reporting, management dashboards, KPI reporting, and structured review cadence to provide timely, accurate, and actionable business performance visibility.
• Partner with Sales, Product, Finance, BI, Network, and Operations teams to drive performance governance, strategic alignment, business prioritization, and performance improvement initiatives.

About You

• Bachelor’s degree in Business, Finance, Economics, Engineering, Data Analytics, or related field.
• 12+ years of experience in business planning, commercial finance, business analytics, sales planning, or performance management, preferably within telecommunications, B2B, or subscription-based industries.
• Strong expertise in commercial KPI management, including revenue, GA, churn, renewal, ARPU, pipeline, usage, and customer base analytics.
• Proven experience in forecast governance, management reporting, business performance reviews, and executive-level performance management cadence.
• Strong commercial acumen, analytical, and strategic thinking skills, with the ability to translate operational drivers and complex data into actionable insights, business diagnostics, and management recommendations.