SAP Senior Implementation Specialist (CM)

Swift; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Inclusive recruitment process

Accessibility accommodation

Job summary

Swift in Kuala Lumpur is seeking an experienced SAP CM (Convergent Mediation) Senior Implementation Specialist to guide the Billing & Finance transformations. You will lead mediation design, configure workflows, and ensure integration with BRIM modules, while translating business needs into functional specifications.

The role requires strong knowledge of Convergent Mediation, data mediation, high‑volume billing, and collaboration with internal stakeholders across IT and Finance.

Qualifications

• Expertise in SAP Convergent Mediation within BRIM
• Deep understanding of data mediation, collection, validation and reconciliation
• Hands-on experience building and configuring mediation workflows
• Proficiency in CM scripting (APL, Java) for custom logic
• Experience in high-volume billing scenarios
• Strong integration knowledge with BRIM modules (SOM, CC, CI)
• Ability to translate business needs into functional requirements for transaction-based billing

Responsibilities

• Perform system development, analysis, testing, debugging and configuration.
• Lead design and programming for changes of moderate complexity.
• Adhere to documentation standards and storage procedures.
• Configure, customize, deploy, maintain and upgrade ERP modules.
• Coordinate feasibility studies, data mapping and configuration settings.
• Propose security setups and data migration plans.
• Assist juniors and maintain up-to-date system knowledge.

Skills

Convergent Mediation

Billing processes

Stakeholder communication

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

SAP BRIM

Java scripting

APLP scripting

SOM/CC/CI integration

Job description

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever‑changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

3‑year degree or university degree in Computer Science, Electronics, Information Systems, Business Administration or related field. Or equivalent work experience.

Experience

Typically has 5 to 7 years of IT work experience. Strong working knowledge of ERP system a must (SAP).

Domains & Requirements

As part of the Business Applications Services (BAS) Tribe in KL, our mission is to deliver and continuously enhance Ordering, Billing, Finance, and Provisioning services while evolving our on‑premises and cloud technology stack. Several years into this transformation journey, we are advancing the consolidation and modernization of our technology landscape and seeking an experienced SAP CM (Convergent Mediation) Senior Implementation Specialist to guide implementation activities focused on leading digital transformation activities, mainly within the Billing & Finance domain.

• Good functional understanding of the Convergent Mediation module in SAP as part of the BRIM solution
• Deep understanding of data mediation, collection, validation, distribution, and reconciliation in CM
• Hands‑on experience in building and configuring mediation workflows using agents
• Proficiency in CM specific scripting like APL, Java for custom business logic
• Experience of working in high‑volume billing scenarios
• Good integration knowledge with other BRIM Modules like SOM, CC, and CI
• Well capable to communicate with internal stakeholders to translate the business demand into functional requirements specific for transaction‑based billing

Key Responsibilities

1. In line with agreed requirements, perform system development, systems analysis, testing, debugging, configuration, file design and storage for system solutions/upgrades/change requests.
2. Lead the development and assist in the design/programming solutions of change requests or projects of moderate complexity.
3. Understand and adhere to documentation standards, file design and storage procedures.
4. Perform programming and operational support, including configuring, customizing, deploying, maintaining and upgrading enterprise resource planning application modules.
5. Execute/coordinate activities related to feasibility studies and for prototyping, developing functional specifications, data mapping, function mapping, setting of configuration tables, and setting of transaction/control tables.
6. Propose security/authorization set‑up, user documentation, data interface design, data migration and reconciliation.
7. Assist in resolving problems reported by less senior team members.
8. Keep an up‑to‑date overview of software, hardware, operating systems, commercial off‑the‑shelf software in enterprise resource planning.

Competency Profile

• Accountable for delivering results – decides on and pursues the best course of action to deliver results, following in‑depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
• Demonstrates operational excellence – sets clear standards for quality of work; adheres to and encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
• Expands knowledge – continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
• Business understanding and commercial sense – applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost‑effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
• Builds and reinforces customer relationships – strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
• Leads with a team focus – encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of Swift values.
• Communicates effectively – communicates across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [e-mail]. This mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation‑related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.