Salesforce Platform Administrator

Powtech Solution; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Leave

Job summary

Jora Malaysia is seeking a Salesforce System Administrator to drive enhancements, automation, and process improvements that connect business needs to scalable Salesforce solutions. You will manage configurations, troubleshoot issues, optimize workflows, and collaborate with Sales, Marketing, and Operations to maximise platform value.

Duties include administration, maintenance, automation, and data governance; building Flows and automation; integrating with HubSpot and LinkedIn Sales Navigator;

Qualifications

• Degree in Computer Science, Information Systems, Software Engineering, or equivalent.
• Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder a plus.
• Proven experience in Salesforce administration within a high-growth SaaS, AI, or digital business.
• Strong hands‑on expertise in Sales and Service Cloud, including Flows, Process Builder, custom objects, validation rules, reports, and dashboards.
• Familiarity with Apex, REST APIs, SOQL/SOSL, or Lightning Web Components is an advantage.
• Proficiency in data visualisation tools (e.g. Tableau, Power BI) is a plus.
• Strong analytical and communication skills with cross‑functional stakeholder experience.

Responsibilities

• Drive system enhancements, automation, and process improvements that connect business needs to scalable Salesforce solutions.
• Manage configurations, troubleshoot issues, optimize workflows, and collaborate with Sales, Marketing, and Operations to maximize platform value.
• Administration & Maintenance: Manage user roles, profiles, permissions, and security settings; configure and maintain objects, fields, workflows, validation rules, and page layouts; oversee sandbox management, production deployments, and system updates.
• Conduct regular data audits, de-duplication, and cleanup for system accuracy; troubleshoot issues and user requests.
• Process Automation & Optimisation: Design and implement Flows, Process Builder, and automation rules; manage integrations with third‑party tools (HubSpot, LinkedIn Sales Navigator).
• Reporting & Data Insights: Build and maintain reports and dashboards for pipeline health, sales performance, and forecasting; enable self‑service reporting; enforce data governance.
• User Enablement & Adoption: Maintain documentation, conduct training sessions, drive adoption; serve as the Salesforce expert across the organisation.

Skills

Salesforce administration

Sales & Service Cloud

Process automation

Data visualization

Cross-functional communication

Education

BSc in Computer Science or related

Tools

Apex

REST APIs

SOQL/SOSL

Lightning Web Components

Tableau / Power BI

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirements

• Degree in Computer Science, Information Systems, Software Engineering, or equivalent.
• Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder a plus.
• Proven experience in Salesforce administration within a high-growth SaaS, AI, or digital business.
• Strong hands‑on expertise in Sales and Service Cloud, including Flows, Process Builder, custom objects, validation rules, reports, and dashboards.
• Familiarity with Apex, REST APIs, SOQL/SOSL, or Lightning Web Components is an advantage.
• Proficiency in data visualisation tools (e.g. Tableau, Power BI) is a plus.
• Strong analytical and communication skills with cross‑functional stakeholder experience.

Salesforce System Administrator

Drive system enhancements, automation, and process improvements that connect business needs to scalable Salesforce solutions. You will manage configurations, troubleshoot issues, optimize workflows, and collaborate closely with Sales, Marketing, and Operations to maximize platform value.

Duties & Accountabilities:

Administration & Maintenance

• Manage user roles, profiles, permissions, and security settings.
• Configure and maintain objects, fields, workflows, validation rules, and page layouts.
• Oversee sandbox management, production deployments, and system updates.
• Conduct regular data audits, de-duplication, and cleanup for system accuracy.
• Troubleshoot technical issues and user requests efficiently.
• Stay ahead of Salesforce releases and proactively implement relevant features.

Process Automation & Optimisation

• Design and implement Flows, Process Builder, and automation rules to streamline workflows.
• Manage integrations with third‑party tools (e.g. HubSpot, LinkedIn Sales Navigator).
• Continuously assess system performance and recommend scalability improvements.

Reporting & Data Insights

• Build and maintain reports and dashboards for pipeline health, sales performance, and forecasting.
• Enable self‑service reporting for Business Development, Marketing, and leadership.
• Enforce data governance for consistent, reliable reporting.

User Enablement & Adoption

• Maintain documentation on system changes, best practices, and workflows.
• Conduct training sessions and feedback loops to drive adoption.
• Serve as the go‑to Salesforce expert across the organisation.

Benefits

• EPF
• SOCSO
• EIS
• Annual Leave