Sales Support Executive

Nevigate Global Network Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Job summary

Nevigate Global Network Sdn Bhd seeks a Sales Support Executive in Kuala Lumpur to back the sales team with quotations, customer inquiries, and reporting. The role emphasizes CRM-driven quotations, pipeline tracking, and cross-functional collaboration to ensure customer satisfaction.

The ideal candidate has 3+ years in sales support or customer service, a degree or diploma in Business or IT, and strong English communication.

Qualifications

• Minimum 3 years in Customer Service, Sales or Sales Support
• Degree or diploma in Business or IT
• Excellent customer service aptitude
• Strong communication in English; other languages a plus

Responsibilities

• Assist the Sales Team in handling inquiries and issues from customers
• Provide submissions to customers for RFPs
• Follow up on submitted Quotations to ensure closure
• Manage and track global sales engagement efforts and results
• Coordinate with Commercial, Finance and Provisioning teams
• Perform administrative duties related to the Sales Team
• Provide weekly reports on Sales Activities and Customer Meetings
• Use Nevigate CRM Tool to prepare sales quotations
• Compile sales account activities and forecasting reports

Skills

Customer service

Sales support

Analytical skills

Communication

Multitasking

Ownership

English proficiency

Education

Degree or diploma in Business or IT

Tools

CRM Tool

Job description

You will be responsible for Sales Support activities, actively supporting the Sales Team in RFPs by preparing Sales Quotations for customers. The role involves managing customer account activities, using the Nevigate CRM Tool to prepare sales quotations, and building trusted long-term relationships with customers and prospects. You will track sales engagement activities including Sales Pipeline, Sales Closure, and Sales Target Variances, and work closely with internal teams to achieve overall customer satisfaction.

Key responsibilities

Assist the Sales Team in handling sales inquiries and sales-related issues from customers

Provide submissions to customers for their requests for proposals (RFPs)

Actively follow up on submitted Sales Quotations to ensure successful closure

Manage and track global sales engagement efforts, initiatives, and results

Coordinate with other internal teams such as Commercial, Finance and Provisioning

Perform administrative duties related to the Sales Team

Provide weekly reports on Sales Activities and Customer Meetings

Use Nevigate CRM Tool to prepare sales quotations to customers

Compile sales account activities and forecasting reports

Requirements:

Minimum 3 years prior experience in the area of Customer Service, Sales or Sales Support (preferably within the telecommunications industry)

Degree or diploma in Business or IT

Excellent and strong aptitude in customer service to assist customers

Self-driven individual with excellent customer service

Ability to multitask and prioritise opportunities accordingly

Strong analytical skills and able to collate and interpret data from various different sources

Has a sense of ownership to see things through to completion

Ability to work under pressure and produce good quality work

English proficiency is a must; a second or third language an added advantage

Strong communication skills, with the ability to communicate effectively with clients in their preferred language

Salary will be commensurate with experience

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your Mandarin language skills?
• How would you rate your English language skills?
• How many years experience in Sales Support do you have?
• How many years' experience do you have in the telco & internet services industry?

Telecommunications & Internet Service Providers 11-50 employees

Nevigate is an independent, Carrier-Neutral Global Network Services and Solutions provider. We are an Asian-based Service Provider who uses IP Innovation and Virtualised platform to deliver Global Network Connectivity and Managed Services to our Customers.

Nevigate is an independent, Carrier-Neutral Global Network Services and Solutions provider. We are an Asian-based Service Provider who uses IP Innovation and Virtualised platform to deliver Global Network Connectivity and Managed Services to our Customers.

What can I earn as a Sales Support Executive