Sales Performance Analyst

bolttech; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

bolttech is seeking a Sales Operations Analyst to support end-to-end performance reviews, incentive management, and market data analysis across Asia and Europe. You will drive process standardization, share best practices, and enhance sales effectiveness.

You will work with Country Managers, HR, and Sales Operations to deliver data-driven recommendations, ensuring accuracy and governance of incentive programs across markets.

Qualifications

• Bachelor’s degree in a related field.
• 3–5 years in Sales Operations, Sales Analysis, or similar.
• Proven experience in incentive calculations or performance management.
• Strong analytical and numerical skills with data interpretation.
• High attention to detail and discretion with compensation data.
• Proficient in Excel; familiarity with CRM systems a plus.

Responsibilities

• Partner with Country Managers and HR to define, review, and align sales KPI for BDMs, KAMs, and Retail Sales Ambassadors.
• Manage full sales performance and incentive process: data collection, validation, calculation, review coordination, final approval submission.
• Oversee quarterly performance review communications across Asia and Europe for clarity, accuracy, and timeliness.
• Act as primary contact for incentive-related queries, resolving disputes over commissions and metrics.
• Conduct cross-market analysis to identify trends and support harmonization of measurement processes.
• Collaborate with Sales Operations to consolidate market insights and provide data-driven recommendations.

Skills

Analytical reasoning

Numerical skills

Excel proficiency

Data-driven decisions

Attention to detail

Cross-market collaboration

Communication skills

Education

Bachelor’s degree in Business, Finance, Marketing, Economics, or related field

Tools

Microsoft Excel

CRM systems

Job description

bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

In this position you will…

…play a key role in supporting the end-to-end sales performance review process, key account management, and market data analysis to deliver actionable insights. As this is a regional role, you will work across multiple business lines and markets, helping to standardize processes, share best practices, and drive sales effectiveness.

You will be responsible for…

• Partnering with Country Managers and HR teams to define, review, and align sales performance KPIs for Business Development Managers, Key Account Managers, and Retail Sales Ambassadors.
• Managing the full sales performance and incentive process — including data collection, validation, calculation, review coordination, and final approval submission.
• Overseeing quarterly performance review communications across multiple markets in Asia and Europe, ensuring clarity, accuracy, and timely delivery.
• Acting as the primary contact for incentive-related queries, escalating and resolving disputes regarding commission calculations or performance metrics.
• Conducting cross-market analysis to identify trends, share best practices, and support the harmonization and standardization of performance measurement processes.
• Collaborating with Sales Operations to consolidate market insights, support key account management activities, and provide data-driven recommendations to management.
• Continuously review and enhance incentive governance frameworks to ensure transparency, compliance, and operational efficiency.

For you to be successful…

Communication

• Demonstrates excellent communication skills — actively listens, synthesizes input from others, and conveys ideas clearly and succinctly.
• Communicates with clarity and confidence, presenting complex information in a way that is data-driven, fact-based, and tailored to the audience.
• Pays strong attention to detail, ensuring accuracy and consistency in all reports, analyses, and communications.
• Build strong, strategic relationships and networks across the organization, sharing knowledge and insights for mutual benefit.
• Fosters open, honest, and effective communication within the team, encouraging dialogue based on integrity and trust.
• Seeks opportunities to build consensus and alignment on decisions and outcomes to achieve shared goals.

Adaptable

• Adjusts approach and style quickly in response to changing priorities or situations.
• Demonstrates flexibility, resilience, and a proactive mindset to remain effective and solution-focused in a dynamic environment.

You will require the following qualifications and skills

• Possess a Bachelor’s degree in Business, Finance, Marketing, Economics, or a related field.
• 3 – 5 years of relevant experience in Sales Operations, Sales Analysis, Performance Management or Business Support functions.
• Proven experience in sales performance management, incentive calculation, or commercial operations
• Strong analytical and numerical skills with the ability to interpret data and generate actionable insights.
• High attention to detail and ability to handle sensitive compensation data with discretion.
• Proficient in Microsoft Excel and other analytical or reporting tools; familiarity with CRM systems is an advantage.
• A strong team player who is collaborative, adaptable, and able to work effectively across multiple markets and stakeholders.

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.