Sales Operations Support

SmartRecruiters, Inc.; George Town; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Volunteer days

Career development

Flexible leave

Private medical cover

ShareMatch program

Wellbeing support

Global collaboration

Job summary

Informa TechTarget is seeking a detail-oriented Sales Operations Support to optimize sales processes and maintain data integrity across Salesforce and related tools. You will generate reports, build dashboards, and provide user training while partnering with Marketing, Finance and Customer Success to streamline operations.

The role emphasizes data quality, process documentation, and system issue resolution, with remote/hybrid work options and a strong benefits package.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• Relevant experience in sales operations, business operations, or related analytical role.
• Strong understanding of Salesforce platform capabilities and standard functionality.
• Experience with user management, security settings, and permission sets.
• Proficiency in creating reports, dashboards, and custom report types.
• Understanding of Salesforce best practices and governance.

Responsibilities

• Support and manage day-to-day operations of the Salesforce ecosystem including user setup, profiles, roles, permissions, and security settings.
• Support the implementation and adoption of sales tools and technologies.
• Create and maintain sales process documentation, workflows, and standard operating procedures.
• Troubleshoot system issues and coordinate with IT teams for resolution.
• Generate regular sales reports, dashboards, and performance metrics for leadership review.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Maintain data integrity across all sales systems and databases.
• Conduct data audits to ensure accuracy and completeness of sales records.
• Serve as the primary point of contact for Salesforce user support and troubleshooting.
• Respond to user inquiries and resolve issues in a timely manner.
• Help create and maintain user documentation, training materials, and best practice guides.
• Conduct training sessions for new users and ongoing education for existing users.
• Gather user feedback and translate business requirements into technical solutions.
• Identify opportunities to streamline operations and improve efficiency.
• Collaborate with cross-functional teams to align processes.
• Support the development and implementation of sales policies and best practices.
• Participate in sales operations projects and initiatives.

Skills

Sales operations

Salesforce

Data analysis

Dashboards

User management

Reporting

Communication

Problem solving

Education

Bachelor's degree in Business Administration, Finance, Marketing, or related field

Tools

Salesforce Lightning

CRM systems

Reporting tools

Job description

At Informa TechTarget, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.

Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.

We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.

Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.

(Join us and reach yours!)

Job Description

We are seeking a detail-oriented and proactive Sales Operations Support professional to join our team. This role will be instrumental in optimizing sales processes, maintaining data integrity, and providing analytical support to drive sales effectiveness and efficiency across the organization.

Key Responsibilities

Sales Process & Systems Management

• Support and manage day-to-day operations of the Salesforce ecosystem including user setup, profiles, roles, permissions, and security settings
• Support the implementation and adoption of sales tools and technologies
• Create and maintain sales process documentation, workflows, and standard operating procedures
• Troubleshoot system issues and coordinate with IT teams for resolution

Data Management & Reporting

• Generate regular sales reports, dashboards, and performance metrics for leadership review
• Analyze sales data to identify trends, opportunities, and areas for improvement
• Maintain data integrity across all sales systems and databases
• Conduct data audits to ensure accuracy and completeness of sales records

User Support & Training

• Serve as the primary point of contact for Salesforce user support and troubleshooting
• Respond to user inquiries and resolve issues in a timely manner
• Help create and maintain user documentation, training materials, and best practice guides
• Conduct training sessions for new users and ongoing education for existing users
• Gather user feedback and translate business requirements into technical solutions

Process Improvement

• Identify opportunities to streamline operations and improve efficiency
• Collaborate with cross-functional teams (Marketing, Finance, Customer Success) to align processes
• Support the development and implementation of sales policies and best practices
• Participate in sales operations projects and initiatives

Administrative Functions

• Manage sales compensation tracking and commission calculations support
• Coordinate contract processing and approval workflows
• Maintain sales collateral, templates, and resource libraries
• Support budget tracking and expense management for the sales organization

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Finance, Marketing, or related field
• Relevant experience in sales operations, business operations, or related analytical role

Technical Skills

• Strong understanding of Salesforce platform capabilities and standard functionality
• Experience with user management, security settings, and permission sets
• Proficiency in creating reports, dashboards, and custom report types
• Understanding of Salesforce best practices and governance
• Good understanding of sales processes and methodologies
• Familiarity with sales enablement tools and technologies

Core Competencies

• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving skillsExcellent organizational and time management abilities
• Effective communication skills (written and verbal)
• Ability to work independently and collaboratively in a fast-paced environment
• Discretion when handling confidential information

Preferred Qualifications

• Salesforce certifications
• Experience with Salesforce Lightning Experience
• Experience in B2B sales environments
• Knowledge of sales compensation structures and incentive programs
• Project management experience or certification
• Experience with marketing automation platforms

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Great community:a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact:take up to four days per year to volunteer, with charity match funding available too
• Career opportunity:the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out:annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

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