Sales Operations Analyst

Intel; George Town; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Intel in Malaysia, Penang, is seeking a Sales Operations Analyst to enable data-driven decision-making and optimize sales operations. You will help forecast, plan, and execute strategic sales initiatives while coordinating between customers, sales teams, business units, and manufacturing facilities.

The role offers hybrid work, exposure to BI tools, and opportunities to develop processes, dashboards, and governance for data quality and reporting.

Qualifications

• Strong understanding of semiconductor wafer foundry operations.
• Familiarity with ERP systems commonly used in semiconductor manufacturing (e.g., SAP ECC or S/4 HANA).
• Hands-on experience in SAP Sales and Distribution - Order management or a Certification in SAP S/4 HANA (SD).
• Advanced working knowledge of Excel.

Responsibilities

• Manage sales process and back-office, coordinating between customers, sales, and factory to optimize revenue and supply.
• Design and execute analytics to support sales operations, including forecasting, budgeting, and planning activities.
• Deliver training on sales processes and procedures to team members.
• Enhance internal business intelligence, data visualization, and reporting capabilities to support decision-making.
• Build foundational data sets and deliver strategic insights to inform sales decisions.
• Partner cross-functionally to monitor data quality, availability, and governance.
• Develop and implement processes for sales operations functions, such as customer supply chain management and compliance tracking.
• Review and synthesize sales data to identify root causes of issues and drive resolutions.
• Manage demand RTF/PRF activities with customer.
• Manage order types/invoice points, JIRA requests, daily/weekly pegging/invoicing; expedite/change requests.

Skills

Semiconductor wafer foundry operations

FPGA

Industry best practices

Tools

SAP ECC

SAP S/4 HANA (SD)

Excel

Job description

Job Details

Job Description:

As a Sales Operations Analyst, you will play a pivotal role in driving Intel's success by enabling data-driven decision-making and optimizing sales operations. Your work will directly impact Intel's ability to forecast, plan, and execute strategic sales initiatives, ensuring seamless communication between customers, sales teams, business units, and manufacturing facilities. This role offers the unique opportunity to influence supply and revenue strategies while enhancing Intel's competitive edge in the market. Be a key contributor to creating actionable insights that inform sales decisions, improve data governance, and elevate performance tracking through advanced business intelligence tools.

Key Responsibilities

• Manage the sales process and back-office, act as the communication conduit between the Customer, Sales, and the Factory to optimize revenue and supply.
• Manage order types/invoice points, JIRA requests, daily/weekly pegging/invoicing. expedite requests and change requests.
• Manage demand RTF/PRF activities with customer.
• Design and execute analytics to support sales operations, including forecasting, budgeting, and planning activities.
• Act as a communication conduit between customers, sales teams, business units, and Intel factories to optimize supply and revenue and achieve mutual business objectives.
• Build foundational data sets and deliver strategic insights to inform actionable decisions for sales strategies.
• Partner cross-functionally within and across sales teams to monitor and improve data quality, availability, and governance standards.
• Develop and implement business processes for multiple sales operations functions, such as customer supply chain management and compliance tracking.
• Review and synthesize sales data to identify root causes of issues and drive resolutions.
• Enhance internal business intelligence, data visualization, and reporting capabilities to support decision-making.
• Deliver training on sales processes and procedures to team members.

Qualifications

Minimum Qualifications:

• Strong understanding of semiconductor wafer foundry operations, FPGA, and industry best practices.
• Familiarity with ERP systems commonly used in semiconductor manufacturing (e.g., SAP ECC or S/4 HANA).
• Hands-on experience in SAP Sales and Distribution - Order management or a Certification in SAP S/4 HANA (SD).
• Advanced working knowledge of Excel.

Preferred Qualifications

• Experience with Foundry
• Understanding of supply management, demand forecasting and operations

Job Type

Experienced Hire

Shift

Shift 1 (Malaysia)

Primary Location

Malaysia, Penang

Additional Locations

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. Job posting details (such as work model, location or time type) are subject to change.

ADDITIONAL INFORMATION

Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.