Sales Officer

Selat Group; Masai; On-site; MYR 33,000 - 67,000; Full time

Job summary

Selat Group in Malaysia is looking for a Sales Officer to drive new customer acquisition, promote loan products, and deliver excellent service with accurate documentation and timely follow-up.

You will engage through digital channels, referrals, and branches, manage loan applications, and maintain strong customer relationships while ensuring compliance with procedures.

Qualifications

• Bachelor's degree or diploma in Business, Finance, or related field.
• Fresh graduates encouraged to apply; sales experience is a plus.
• Good communication and interpersonal skills.
• Sales-driven, customer-oriented, and result-focused.
• Basic knowledge of financial products or lending is an added advantage.
• Computer literate with good data entry skills.
• Able to work independently and as part of a team.
• Willing to learn and adapt in a fast-paced environment.

Responsibilities

• Source and acquire new customers through digital platforms, referrals, and other sales channels.
• Promote and recommend suitable loan packages, including tele-sales for new and existing customers.
• Assist customers with loan applications, agreement signing, and submission of required documents.
• Build and maintain strong customer relationships through professional and timely communication.
• Respond promptly to customer enquiries and provide support on account-related matters.
• Perform data entry, documentation, and system updates accurately.
• Monitor customers’ repayment status and follow up on overdue accounts.
• Assist in basic credit assessment, verification of customer information, and reporting to superior.
• Ensure proper filing, record-keeping, and adherence to company procedures.
• Support branch operations, including general housekeeping and administrative tasks.
• Carry out ad hoc duties as assigned by superior.

Skills

Communication

Sales

Customer oriented

Data entry

Teamwork

Education

SPM / Diploma / Degree in Business or Finance

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Sales Officer is responsible for acquiring new customers, promoting loan products, and providing excellent customer service while ensuring accurate documentation and timely follow-up on accounts.

Key Responsibilities

• Source and acquire new customers through digital platforms, referrals, and other sales channels.
• Promote and recommend suitable loan packages, including tele-sales for new and existing customers.
• Assist customers with loan applications, agreement signing, and submission of required documents.
• Build and maintain strong customer relationships through professional and timely communication.
• Respond promptly to customer enquiries and provide support on account-related matters.
• Perform data entry, documentation, and system updates accurately.
• Monitor customers’ repayment status and follow up on overdue accounts.
• Assist in basic credit assessment, verification of customer information, and reporting to superior.
• Ensure proper filing, record-keeping, and adherence to company procedures.
• Support branch operations, including general housekeeping and administrative tasks.
• Carry out ad hoc duties as assigned by superior.

Job Requirements

• Minimum SPM / Diploma / Degree in Business, Finance, or related field.
• Fresh graduates are encouraged to apply; relevant sales experience is an advantage.
• Good communication and interpersonal skills.
• Sales-driven, customer-oriented, and result-focused.
• Basic knowledge of financial products or lending practices is an added advantage.
• Computer literate with good data entry skills.
• Able to work independently and as part of a team.
• Willing to learn and adapt in a fast-paced environment.