Sales & Marketing Administration Executive Hard Rock Hotel Penang Malaysia

The Lakehouse Cameron Highlands; Penang; Presencial; MYR 39.000 - 67.000; Jornada completa

Descripción de la vacante

The Lakehouse Cameron Highlands in Malaysia is seeking a Sales & Marketing Administration Executive who is fluent in Mandarin. You will provide administrative and operational support to the Sales & Marketing Department, Stage Pass membership, Business Centre and Marketing Communications functions.

Responsibilities include maintaining documents, preparing reports, drafting English business correspondence, coordinating meetings and events, and assisting in travel agent contracts and sales

Formación

• Mandarin (spoken and written) required.
• Strong verbal and written communication with guests, clients and colleagues.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent organizational, planning and time management skills.

Responsabilidades

• Provide administrative and operational support to the Sales & Marketing Department, Stage Pass Membership, Business Centre and Marketing Communications.
• Maintain organized filing system and handle departmental correspondence per hotel policies.
• Prepare daily news updates and monthly Sales & Marketing reports and assist with sales materials.
• Draft basic business correspondence in English; Mandarin/Bahasa Malaysia as appropriate.
• Coordinate meetings, events, familiarization trips and promotional campaigns.
• Assist Sales with quotations, proposals and related documentation; backup for Stage Pass Officer when needed.
• Maintain confidentiality of company information and ensure accuracy of records.
• Attend walk-in guests and inquiries when required; support team to deliver exceptional guest experiences.

Conocimientos

Mandarin proficiency

Communication skills

MS Office

Organizational skills

Attention to detail

Discretion

Customer service

Educación

Diploma or Bachelor's Degree in Business Admin/ Hospitality/ Marketing

Descripción del empleo

Sales & Marketing Administration Executive (Mandarin Speaker)

Posting Date: 5 July 2026

Closing Date: 31 December 2026

Job Reference Number:

Type of Employment: Full-time

Description:

As Sales & Marketing Administration Executive, you are responsible to play a vital role in providing administrative and operational support to the Sales & Marketing Department, encompassing Sales, Stage Pass Membership, Business Centre and Marketing Communications functions. This position ensures the efficient coordination of departmental activities, maintains accurate documentation and reporting and supports the team in delivering exceptional guest experiences while achieving departmental goals and business objectives.

The successful candidate is expected to work collaboratively with colleagues and management, demonstrating professionalism, initiative, attention to detail and a strong commitment to service excellence.

• Communicate professionally, courteously and effectively with guests, suppliers, Stage Pass members and fellow team members.
• Deliver friendly, personalized and caring service to every guest, ensuring a positive guest experience.
• Maintain a professional appearance at all times in accordance with the hotel's grooming standards.
• Foster positive working relationships with all departments and external stakeholders.
• Keep supervisors informed of matters that may impact departmental operations, guest satisfaction or the hotel's reputation.
• Demonstrate flexibility in work assignments and schedules to meet operational requirements.
• Manage all departmental correspondence, including emails, telephone enquiries, letters, memorandums and official documentation in accordance with the hotel's Policies & Procedures.
• Prepare and maintain an organized filing system for all Sales & Marketing documents.
• Draft basic business correspondence in English. Mandarin and Bahasa Malaysia may be required when appropriate.
• Take and distribute accurate meeting minutes and briefing notes.
• Prepare daily news updates and monthly Sales & Marketing reports.
• Assist in maintaining departmental records, databases and document control systems.
• Prepare sales kits, media kits, promotional materials, banners and presentation documents.
• Monitor and maintain marketing collaterals, promotional materials and point-of-sale displays throughout the hotel to ensure they remain current and in excellent condition.
• Prepare travel agent contracts, allotments and other supporting sales documentation.
• Assist in coordinating familiarization (FAM) trips, media visits, hotel inspections, sales missions, promotional campaigns and corporate events.
• Coordinate giveaways, corporate gifts, sales kits, collateral inventory and stock control.
• Monitor staff leave records and provide administrative support for departmental scheduling.
• Distribute sales leads accurately and promptly to the respective Sales Managers.
• Assist the Director of Sales in coordinating appointments, meetings, sales activities, media engagements and departmental events.
• Attend to walk-in guests and enquiries in the absence of Sales Managers / Assistant Sales Manager when required.
• Support the Sales team by preparing quotations, proposals and related documentation.
• Serve as the backup for the Stage Pass Officer during their absence.
• Act as a key departmental contact point in the absence of supervisors or team members, ensuring continuity of service.
• Ensure all Sales & Marketing documentation, systems and administrative processes comply with hotel policies and procedures.
• Maintain confidentiality of company information and business records.
• Complete all assigned tasks accurately, efficiently and within established timelines.
• Carry out any other duties assigned by the Director of Sales or Management.

Requirements:

• Diploma or Bachelor's Degree in Business Administration, Hospitality Management, Marketing or a related field.
• Minimum 1–2 years of experience in sales administration, sales support, customer service or a similar administrative role, preferably within the hospitality or hotel industry.
• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients and colleagues at all levels.
• Proficient in Mandarin (both spoken and written) is required.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
• Strong organizational, planning,and time management skills with the ability to manage multiple priorities simultaneously.
• Meticulous attention to detail with excellent accuracy in documentation and reporting.
• Proactive, resourceful and able to work independently as well as collaboratively in a fast-paced environment.
• Strong interpersonal skills with a positive, service-oriented attitude.
• Ability to maintain confidentiality and handle sensitive information with discretion.