Sales Development Representative

EPOS Corporation (acquired by Tier Technologies/Official Payments, now ACI Worldwide); Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

EPOS, a merchant services provider, is seeking a Sales Development Representative to support the sales team and ensure seamless client interactions.

You will be the first contact for potential clients—guiding inquiries, coordinating appointments, and maintaining accurate records—helping drive growth.

This role emphasizes customer-centric service, cross-functional collaboration, and building strong relationships with merchants and stakeholders.

Qualifications

• 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.

Responsibilities

• Act as the primary contact for client inquiries and provide excellent service.
• Schedule and coordinate appointments between clients and the sales team.
• Identify potential leads and support sales development efforts.
• Maintain accurate client records in the system.
• Collaborate with cross-functional teams for a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operations.

Skills

Customer service

Communication skills

Interpersonal skills

Sales support

CRM knowledge

Job description

About EPOS Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions. With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.

Job Summary

We are looking for a Sales Development Representative to support our sales team and ensure seamless customer interactions.

In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.

This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.

Key Responsibilities

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.
• 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
• Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
• Proficient in English.
• Eligible to work in Malaysia.
• Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
• The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.