Sales Coordinator (Penang)

CBRE Group, Inc.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in Malaysia seeks a Sales Support Lead to maximize efficiency of marketing and sales support for a team within Sales Operations.

You will plan, schedule, mentor, and coordinate activities, oversee broker payments and property campaigns, and liaise with clients during tours to ensure objectives are met and customer satisfaction remains high. The role also requires strong analytical skills, Excel proficiency, and process-improvement mindset to advance CBRE RISE values.

Qualifications

• 5+ years of supervisory or team-lead experience.
• Real Estate Salesperson license required.
• Strong MS Office, Internet research, and web publishing skills.

Responsibilities

• Plan, coordinate, schedule, and oversee team activities.
• Review voucher forms and process Brokers' commission payments.
• Improve sales productivity by reviewing and implementing better processes.
• Oversee tracking of office transactions (listings, sales/leases, expenses, reimbursements).
• Interact with clients on property tours and resolve issues.

Skills

Supervisory experience

Leadership

Communication

Organizational skills

Education

High School Diploma or GED

Real Estate Salesperson license

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team.

This job is part of the Sales Operations. They are responsible for sales planning, strategy, and forecasting to achieve business objectives.

What You’ll Do:

• Plan, coordinate, schedule, and oversee the activities of the team members.
• Review voucher forms and process Brokers' commission payments.
• Maximize the sales team's productivity through review, evaluation, and implementation of effective business processes.
• Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).
• Interact with clients on property tours and resolve issues and inquiries.
• Consult with sales professionals and provide recommendations on marketing practices.
• Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists.
• Serve as a point of contact for the sales team for information requests.
• Provide input for staff member’s performance review. Provide feedback and recommend recruitment, advancement, corrective action, and termination of employees. Mentor, train, and coach junior sales team members to further development.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Have a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred. Real Estate Salesperson license required.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Internet research and web publishing skills.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.