Sales Coordinator

Aloft Hotels; Kuala Lumpur; On-site; MYR 27,900 - 46,872; Full time

Job summary

Aloft Hotels Kuala Lumpur is seeking a Sales & Marketing Administrator to handle general office duties, prepare proposals and contracts, and support the sales process.

You will promote the brand, assemble information packages, manage inquiries by phone and email, and ensure service standards. A high school diploma and at least 1 year of related experience are preferred; this is a full-time on-site role at the Kuala Lumpur property.

Qualifications

• High school diploma or GED is required.
• 1 year of related work experience preferred.

Responsibilities

• Perform general office duties to support Sales & Marketing.
• Prepare sales-related documents throughout the sales process.
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages.
• Use sales techniques that maximize revenue while maintaining guest loyalty.
• Enter, retrieve, reconcile, and verify information in sales software.
• Answer guest questions about property facilities/services.
• Serve as the point of contact for clients via phone and email.
• Follow company policies; maintain professional appearance; protect assets.
• Develop and maintain positive working relationships; support team; listen to concerns.
• Comply with QA expectations; perform other duties as requested.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number26091325

Job CategorySales & Marketing

LocationNo. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren't your typical hotel—but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.