Admin & Accounts Executive

Aloft Hotels; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Aloft Hotels in Kuala Lumpur is seeking an Administrative Assistant to greet visitors, determine their needs, direct them to destinations, and support daily office operations.

You will manage correspondence, file records, prepare letters, and enter data. You will handle mail and coordinate meeting minutes and guest inquiries while maintaining professional service aligned with our Aloft brand and Marriott standards.

Job description

Additional Information

Job Number 26106978

Job Category Administrative

Location No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.

Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies.

Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail.

Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine.

Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.

Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.

Document and communicate all guest requests/complaints to appropriate personnel.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, and their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.