Sales Coordinator

Sheraton Hotels & Resorts; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

Sheraton Hotels & Resorts in Johor Bahru, Malaysia, seeks a Non-Management Sales & Marketing associate to support daily operations. Responsibilities include preparing proposals and contracts, handling inquiries by phone and email, and maintaining brand standards across communications.

The role involves coordinating with clients, assembling information packages, and using sales software to manage leads and commissions while upholding company policies and confidentiality.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience.
• No supervisory experience required.
• Knowledge of sales processes and customer service is a plus.

Responsibilities

• Perform general office duties to support Sales & Marketing (e.g., filing, emailing, typing).
• Prepare sales-related documents (proposals, contracts, banquet event orders).
• Promote brand image internally and externally.
• Assemble information packages (brochures, promotional materials).
• Use sales software to enter, retrieve, reconcile, and verify data (e.g., commissions, leads).
• Answer guest questions about property facilities/services by phone and email.

Skills

Communication skills

Customer service

Administrative tasks

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

Additional Information

Job Number26108571

Job CategorySales & Marketing

Location05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeNon-Management

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: At least 1 year of related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.