Assistant Event Manager

Sheraton Hotels & Resorts; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Sheraton Hotels & Resorts is seeking a capable Manager to support the execution of meetings and events, ensuring brand service strategies are implemented and client needs are met. The role focuses on growing event revenues, resolving issues during events, and maintaining high-quality banquet standards.

The candidate will conduct daily banquet floor walk-throughs, supervise space maintenance, and assist in coordinating groups affecting property operations while aligning with Marriott's brand

Qualifications

• High school diploma or GED with 2 years experience in event management, food & beverage, sales & marketing, or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in event management, F&B, sales and marketing, or related area.

Responsibilities

• Researches and analyzes new products, pricing and services of competition.
• Reviews scheduled events and troubleshoot potential challenges/conflicts.
• Assists in coordinating all groups that will impact property operations.
• Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.
• Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.
• Assists in the execution of brand service initiatives in event management areas.
• Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

Education

High school diploma or GED; 2 years experience in event management, F&B, sales and marketing, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in event management, F&B, sales and marketing, or related professional area.

Job description

Job Number

26104965

Job Category

Event Management

Location

Jalan Utara C, Petaling Jaya, Selangor, Malaysia, 46200 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Job Summary

Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise duing meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations

• Researches and analyzes new products, pricing and services of competition.
• Reviews scheduled events and troubleshoot potential challenges/conflicts.
• Assists in coordinating all groups that will impact property operations.
• Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.
• Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.
• Assists in the execution of brand service initiatives in event management areas.
• Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

Assisting in Budgets and Finances

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Assists in creating the annual banquet budget.

Driving Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.