Sales Compensation Analyst (Governance & Incentive Operations)

S&P Global; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

S&P Global Penang is seeking a Sales Compensation Analyst to execute end-to-end calculations for supplemental incentives and ensure audit-ready outputs within payroll cycles. You will manage the SFDC compensation dispute queue, investigate payout discrepancies, and publish weekly health reports.

Skilled in Python/Pandas, Alteryx, and advanced Excel, you will automate reconciliations, ingest data from CRMs and data warehouses, and build governance documentation for SOX compliance.

Qualifications

• 5+ years of analytical and operational experience in sales compensation or related fields.
• Direct working knowledge of Salesforce Case Management and reporting objects.
• Experience designing and publishing operational reports in Power BI.
• Practical experience administering knowledge platforms (SharePoint/Confluence).
• Methodical approach to SOX control evidence and audit-ready docs.

Responsibilities

• Execute end-to-end supplemental incentive calculations with timely outputs.
• Own Salesforce compensation dispute queue and publish weekly health reports.
• Develop automated reconciliation scripts to validate inputs against ledgers.
• Lead KPI milestone tracking and governance documentation.
• Build Power BI and Salesforce dashboards for spend, milestones, and disputes.
• Curate the central Sales Compensation Knowledge Center with SOPs and guides.

Skills

SFDC Case Management

Power BI

Python (Pandas)

Alteryx

Advanced Excel

SOX Controls

Tools

SharePoint

Confluence

Salesforce Knowledge

Job description

About the Role:

Grade Level (for internal use):
10

The Role:

The Sales Compensation Analyst (Governance & Incentive Operations) serves as the core operational and analytical execution hub of the Strategic Center of Excellence. Reporting directly to the US-based Finance Manager, you will be accountable for the end-to-end calculation, data reconciliation, and tracking of supplemental incentive programs, and strategic performance milestones.

The Team:

The Incentive Governance & Operations team is the operational backbone of S&P Global Market Intelligence's Strategic Center of Excellence in Penang - a disciplined, high-precision unit accountable for the end-to-end execution of global sales compensation programs. Working in close partnership with US-based Finance leadership, the team operates across geographies and time zones, combining analytical rigor with a governance-first mindset to protect the integrity of every incentive payout. If you are energized by structured problem-solving, thrive in a data-driven environment, and take pride in building systems that others rely on - this is your team.

Responsibilities and Impact:

• Execute end-to-end supplemental incentive calculations - encompassing data collection, eligibility verification, baseline validation, and custom commercial bonus processing - delivering accurate, audit-ready outputs within monthly payroll cutoff deadlines.
• Own the Salesforce (SFDC) compensation dispute queue: manage daily case resolution, conduct root-cause forensic investigations into payout discrepancies and crediting mismatches, and publish weekly queue health reports - maintaining SLA compliance across all active cases.
• Develop and maintain automated reconciliation scripts using SQL, Python/Pandas, or Alteryx to validate transaction inputs against source contract ledgers, identifying and correcting anomalies before payment is processed.
• Lead monthly KPI milestone tracking, performance scoring, and governance documentation - partnering with Revenue Operations and Data Architecture teams to automate data ingestion from CRMs and data warehouses into calculation models.
• Build and refresh operational Power BI and Salesforce dashboards tracking program spend, milestone attainment, and dispute resolution performance; compile and maintain SOX audit binders and management approval records to meet internal control requirements.
• Curate the central Sales Compensation Knowledge Center (SharePoint/Confluence) - authoring step-by-step SOPs, submission guides, calculation walk-throughs, and targeted FAQs to improve seller understanding and reduce repetitive inquiry volume.

What We're Looking For:

Basic Qualifications:

• Experience: 5+ years of analytical and operational experience in sales compensation, financial analysis, sales operations, or incentive management within a global corporate setting.
• Salesforce (SFDC): Direct working knowledge of Salesforce Case Management, case queues, routing rules, and reporting objects.
• Business Intelligence: Experience designing and publishing operational reports and dashboards in Power BI.
• Content & Knowledge Management: Practical experience administering knowledge management platforms, digital intranets, or content repositories (e.g., SharePoint, Confluence, Salesforce Knowledge).
• Compliance & Controls: Methodical approach to maintaining audit-ready documentation, process runbooks, and SOX control evidence.
• Data Automation: Practical experience utilizing Python (Pandas), Alteryx, or advanced Excel (Power Query, VBA macros) to automate reconciliations and repetitive calculations.

Additional Preferred Qualifications:

• Knowledge Management: Experience administering knowledge management platforms or content repositories such as SharePoint, Confluence, or Salesforce Knowledge.
• Communication: Excellent written and verbal English communication skills, with a demonstrated ability to translate complex compensation calculation logic into clear, seller-friendly documentation.
• Cross-Functional Collaboration: Demonstrated experience partnering with regional payroll, revenue operations, and data architecture teams across multiple global time zones.
• M&A / Restructuring Support: Experience supporting data cleanup, seller mapping, and historical baseline analyses during corporate restructurings, M&A integrations, or system rollouts.
• Certification: Salesforce Administrator certification or equivalent formal Salesforce platform training.
• Forensic Analytics: Experience conducting structured investigations into payout discrepancies and compiling formal calculation workpapers for management review.

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What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzin