SaaS System Engineer — 24/7 On-Call & Performance

Tungsten Automation; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading SaaS provider in Kuala Lumpur seeks a System Engineer to join the Production Services Team. This role is critical for ensuring the integrity and timeliness of customer data processing. Responsibilities include monitoring server performance, providing Tier II/III support during system incidents, and maintaining compliance with data integrity protocols. Ideal candidates will possess strong analytical skills and have experience with Linux servers and SQL databases. A focus on continuous improvement is essential in this 24/7 on-call position.

Qualifications

• IT-related qualification or equivalent experience.
• Basic experience with Linux server.
• Experience with SQL Database.

Responsibilities

• Monitor performance and capacity of server for data processing.
• Provide Tier II/III support for incidents.
• Identify bottlenecks and performance issues.

Skills

Analytical and problem-solving skills

Basic experience with Linux server

Experience with SQL Database

Knowledge of scripting languages (Python, Bash, Shell, PowerShell)

Education

Information Technology-related qualification or equivalent work experience

Tools

Monitoring tools (New Relic, Logz.io)

JIRA

Job description

A leading SaaS provider in Kuala Lumpur seeks a System Engineer to join the Production Services Team. This role is critical for ensuring the integrity and timeliness of customer data processing. Responsibilities include monitoring server performance, providing Tier II/III support during system incidents, and maintaining compliance with data integrity protocols. Ideal candidates will possess strong analytical skills and have experience with Linux servers and SQL databases. A focus on continuous improvement is essential in this 24/7 on-call position.