RMA Operations & Data Integrity Specialist

Micron Technology, Inc; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Paid holidays

Job summary

Micron Technology, Inc in Penang is seeking a Manufacturing Planner I focused on RMA operations, data administration, and cross-functional coordination to keep repair and logistics running smoothly. The role emphasizes KPI tracking, process improvement, and collaboration with CM, FSE, and sites.

The position requires a Bachelor’s degree in a related field and experience in supply chain, logistics, or repair operations, with knowledge of AI tools as a plus.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Operations Management, or related discipline.
• Experience in supply chain, logistics, repair operations, or order management environments.
• Knowledge in AI related tools and able to use AI to improve current process.

Responsibilities

• Manage the complete RMA lifecycle from logdown, repair, shipment, to closure.
• Monitor and track all RMA cases across multiple systems and trackers.
• Ensure timely and accurate maintenance of RMA records and status updates.
• Maintain and update RMA information in Syborg; perform SN-level data updates and validations.
• Investigate and resolve data discrepancies issues.
• Serve as the primary liaison between CM, FSE & Sites; coordinate resolution of data, inspection, and technical issues.
• Troubleshoot process and operational issues related to repairs and shipments; coordinate with internal stakeholders to resolve exceptions.
• Escalate system defects and process gaps through appropriate IT support channels.
• Ensure adherence to RMA procedures, policies, and work instructions; validate shipment and repair documentation; maintain audit-ready records.
• Track repair progress with Contract Manufacturers; monitor defect reporting and corrective actions; support downstream decisions regarding replacement or scrap disposition.
• Monitor RMA KPIs, including turnaround time (TAT) and backlog performance; identify bottlenecks and drive automation and continuous improvement.

Skills

Supply chain experience

Logistics

Repair operations

Order management

AI tools knowledge

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related

Tools

Syborg

Job description

Micron Technology, Inc in Penang is seeking a Manufacturing Planner I focused on RMA operations, data administration, and cross-functional coordination to keep repair and logistics running smoothly. The role emphasizes KPI tracking, process improvement, and collaboration with CM, FSE, and sites.

The position requires a Bachelor’s degree in a related field and experience in supply chain, logistics, or repair operations, with knowledge of AI tools as a plus.