RF/Microwave Support Engineer — Technical Problem Solver

Keysight Technologies; Bayan Lepas; On-site; MYR 60,000 - 100,000; Full time

Job summary

Keysight Technologies in Penang seeks an experienced Customer/Technical Support Engineer specializing in RF/mW instrumentation. You will support internal/external customers, build relationships with service centers and R&D, and develop support content.

Strong English communication and hardware knowledge are essential for fast problem solving and effective technical guidance. Join a fast-paced team in a collaborative environment focused on RF/microwave test equipment and repairs, with

Qualifications

• Bachelors or Masters Degree in Engineering or related field.
• Typically 3-5 years relevant experience for entry to this level.
• Knowledge in RF power sensors/meters, Network Analyzers and Spectrum/Signal Analyzers.
• Experience operating and programming RF and microwave test equipment.
• Excellent English written and oral communications skills.
• Ability to convey complex ideas clearly.
• Excellent teamwork skills, commitment to task, creativity in problem solving.
• Work collaboratively to solve difficult technical problems.
• Instrument programming skills using multiple programming languages such as Labview, Phython, VEE, Visual, C, C#, Matlab.

Responsibilities

• Support our internal and external customers by providing application, repair, and upgrade support.
• Build and maintain close relationships with customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams.
• Help customers easily access information by developing and maintaining support content on the Keysight internal and external web.
• Resolve customer facing issues quickly, seeking R&D experts as appropriate.
• Conduct training to regional technical support teams and service centers.
• Represent the customer viewpoint in decision making processes.
• Develop and deliver NPI’s product supportability strategies and documentation
• Assist in the creation of service documentation for instrument repair and upgrades.
• Find a balance between customer satisfaction and financial impact to Keysight.

Skills

RF power sensors/meters

Network Analyzers

Spectrum/Signal Analyzers

English communication

LabVIEW

Python

C

C#

Matlab

Education

Bachelor's or Masters Degree in Engineering or related field

Tools

LabVIEW

Python

C

Windows OS

Job description

Keysight Technologies in Penang seeks an experienced Customer/Technical Support Engineer specializing in RF/mW instrumentation. You will support internal/external customers, build relationships with service centers and R&D, and develop support content.

Strong English communication and hardware knowledge are essential for fast problem solving and effective technical guidance. Join a fast-paced team in a collaborative environment focused on RF/microwave test equipment and repairs, with