Customer / Technical Support Engineer

Keysight Technologies; Bayan Lepas; On-site; MYR 60,000 - 100,000; Full time

Job summary

Keysight Technologies in Penang seeks an experienced Customer/Technical Support Engineer specializing in RF/mW instrumentation. You will support internal/external customers, build relationships with service centers and R&D, and develop support content.

Strong English communication and hardware knowledge are essential for fast problem solving and effective technical guidance. Join a fast-paced team in a collaborative environment focused on RF/microwave test equipment and repairs, with

Qualifications

• Bachelors or Masters Degree in Engineering or related field.
• Typically 3-5 years relevant experience for entry to this level.
• Knowledge in RF power sensors/meters, Network Analyzers and Spectrum/Signal Analyzers.
• Experience operating and programming RF and microwave test equipment.
• Excellent English written and oral communications skills.
• Ability to convey complex ideas clearly.
• Excellent teamwork skills, commitment to task, creativity in problem solving.
• Work collaboratively to solve difficult technical problems.
• Instrument programming skills using multiple programming languages such as Labview, Phython, VEE, Visual, C, C#, Matlab.

Responsibilities

• Support our internal and external customers by providing application, repair, and upgrade support.
• Build and maintain close relationships with customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams.
• Help customers easily access information by developing and maintaining support content on the Keysight internal and external web.
• Resolve customer facing issues quickly, seeking R&D experts as appropriate.
• Conduct training to regional technical support teams and service centers.
• Represent the customer viewpoint in decision making processes.
• Develop and deliver NPI’s product supportability strategies and documentation
• Assist in the creation of service documentation for instrument repair and upgrades.
• Find a balance between customer satisfaction and financial impact to Keysight.

Skills

RF power sensors/meters

Network Analyzers

Spectrum/Signal Analyzers

English communication

LabVIEW

Python

C

C#

Matlab

Education

Bachelor's or Masters Degree in Engineering or related field

Tools

LabVIEW

Python

C

Windows OS

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Customer/Technical Support Engineers are electrical or computer engineers who are the primary technical resource for Keysight’s world-wide sales and services team. You will be responsible for providing factory-based product and application support for Keysight’s RF/mW product portfolio within the High Frequency Measurements CoE. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities. Job Responsibilities:

• Support our internal and external customers by providing application, repair, and upgrade support.


• Build and maintain close relationships with customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams.


• Help customers easily access information by developing and maintaining support content on the Keysight internal and external web.


• Resolve customer facing issues quickly, seeking R&D experts as appropriate.


• Conduct training to regional technical support teams and service centers.


• Represent the customer viewpoint in decision making processes.


• Develop and deliver NPI’s product supportability strategies and documentation


• Assist in the creation of service documentation for instrument repair and upgrades.


• Find a balance between customer satisfaction and financial impact to Keysight.


• Actively participate in reliability improvement teams.

Qualifications

• Bachelors or Masters Degree in Engineering or related field.


• Typically 3-5 years relevant experience for entry to this level.


• Knowledge in RF power sensors/meters, Network Analyzers and Spectrum/Signal Analyzers.


• Experience operating and programming RF and microwave test equipment.


• Excellent English written and oral communications skills.


• Ability to convey complex ideas clearly.


• Excellent teamwork skills, commitment to task, creativity in problem solving.


• Work collaboratively to solve difficult technical problems.


• Instrument programming skills using multiple programming languages such as Labview, Phython, VEE, Visual, C, C#, Matlab.


• Familiar with Windows OS configuration and troubleshooting


• Strong customer focus and ability to exercise independent judgment.

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