Revenue Operations & Systems Manager

bolttech; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

bolttech is seeking a Salesforce Admin and Revenue Operations lead to shape CRM usage, revenue visibility, and pipeline health across APAC. You will oversee regional sales teams, manage CRM SOPs, and enable data-driven decisions with dashboards and reports.

The role requires hands-on Salesforce development, data management, and strong communication to drive cross-market efficiencies and standardized practices. A bachelor’s degree and B2B sales experience are preferred.

Qualifications

• Hands-on experience with Salesforce CRM administration/development and strong data management.
• Advanced Excel skills for data analysis and reporting.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Responsibilities

• Oversee CRM best practices, management, and user training for APAC region.
• Own scoping, building, and development of new Salesforce features and enhancements.
• Provide country-level visibility on sales process and pipeline health.
• Maintain dashboards and key deal information for pipeline reviews and leadership meetings.
• Track cross-market pipeline trends to report PMF signals and challenges.
• Ensure North Star metrics are tracked with data integrity.
• Collaborate on Sales Toolkit updates (SOPs, CRM docs) and regular reporting.
• Train regional sales teams on CRM usage, pipeline management, and dashboards.

Skills

Salesforce CRM administration

Advanced Excel

Education

Bachelor’s degree in Business, Marketing, Finance, Data Analytics, or related field

Tools

Salesforce

PowerPoint

CLI basics

Job description

Be one of the owners and key builders shaping CRM usage, revenue and pipeline insights, and technology adoption across the APAC organization. You will oversee regional sales team’s on CRM best practices & management, maintain the sales systems SOP’s, and provide country-level visibility on sales process and pipeline health.

You will be responsible for…

1. Salesforce Administration & Enhancement

• Support the Enablement lead in CRM oversight, management, and user training.
• Own the scoping, build, and development of new features (objects, flows, validations, etc.).
• Identify and deploy new tools to streamline the sales process and reduce administrative burden.
• Serve as the first point of contact for all sales data, CRM, and reporting requests.
• Maintain reporting dashboards and key deal information to support regular pipeline reviews and leadership meetings.
• Actively track cross-market pipeline trends (by country, industry, product) to report on PMF signals or challenges.
• Ensure "North Star" metrics are properly tracked and maintained with high data integrity.
• Perform cross-market analysis to create standardized practices and drive regional efficiencies.
• Collaborate with internal teams to ensure the Sales Toolkit (SOPs, CRM documentation) remains up to date.
• Implement regular reporting and analysis with a focus on continuous process refinement.
• Train regional sales teams on CRM best practices, pipeline management, and dashboard creation.
• Ensure accuracy across pipeline stages by developing a deep understanding of deal context across all APAC markets.
• Support the development of sales strategy across APAC markets

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

• Inclusive: Listens to, and incorporates, varied opinions, experiences and perspectives into approach
• Curious: Maintains fluency in trends and new approaches relevant to role
• Collaborative: Partners with a range of people to create trust, and co-create and deliver mutually beneficial outcomes
• Creative: Draws from diverse sources and ideas to generate creative ideas
• Communication: Concise in communicating and references relevant information tailored to the audience to support points

You will require the following qualifications and skills

• Hands-on experience with Salesforce CRM administration/development, alongside strong data management and analytical skills (including advanced Excel).

B2B Revenue Operations Background:

• Experience working within Sales Enablement, Sales Operations, or Revenue Strategy, ideally supporting enterprise B2B sales teams.

Process & Communication Skills:

• A highly structured, detail-obsessed approach to driving process change, with the ability to build clear documentation and presentations (PowerPoint).

Education:

• Bachelor’s degree in Business, Marketing, Finance, Data Analytics, or a related field (or equivalent practical experience).

Bonus points if you have:

• Insurtech industry knowledge
• An AI-native approach—comfortable leveraging AI tools to accelerate daily tasks
• Basic coding literacy (understanding programming logic) and comfort using the CLI