Retail Supervisor at Megan Queensbay Mall

Megan Retail Sdn Bhd; Bayan Lepas; On-site; MYR 48,000 - 72,000; Full time

Job summary

Megan Retail Sdn Bhd in Bayan Lepas, Penang seeks an experienced Store Supervisor to lead retail sales associates and drive toward sales targets and company objectives. You will ensure excellent customer service, assist customers with product selection and promotions, manage daily store operations, staffing, training, and performance to maintain a premium shopping experience for all guests.

The role requires coaching and motivating the team, monitoring attendance, and implementing

Qualifications

• Leadership in managing a team to meet targets.
• Strong customer service mindset for a premium shopping experience.
• Ability to drive sales through promotions and product knowledge.
• Coaching and developing staff to improve performance and knowledge.

Responsibilities

• Lead retail sales associates to achieve targets and company objectives.
• Ensure premium customer service and shopping experience for all customers.
• Assist customers with product selection and promotions, and handle after-sales inquiries.
• Monitor daily store operations, including opening and closing procedures.
• Manage staff scheduling, attendance, and performance.
• Train, coach, and motivate team members to improve sales performance.

Skills

Leadership

Sales

Customer service

Staff coaching

Store operations

Job description

• Supervise and lead retail sales associates to achieve sales targets and company objectives.
• Ensure excellent customer service standards and deliver a premium shopping experience.
• Assist customers with product selection, promotions, and after-sales inquiries.
• Monitor daily store operations, including opening and closing procedures.
• Manage staff scheduling, attendance, and performance.
• Train, coach, and motivate team members to improve sales performance and product knowledge...